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  • An open letter

    Oct. 21, 2013

    Thank you all for your comments.

    The staff at Pima Animal Care Center is committed to the pets in our care, but at times fall short of our standards. I want to assure you my door is always open for you to share your observations and offer your suggestions.none

    I thank you for your patience and assistance while we are in the process of filling key positions. The vacancies have put a great deal of pressure on existing staff members, who are saving more lives seven days a week while working with existing resources.

    Corina Rodriguez last week came on board as our new Shelter Supervisor, so we now have all three shelter supervisor positions fully staffed.

    We are accepting applications currently for an Adoption Coordinator, who will put his or her energies exclusively into rescue. As you know, this position is unfilled and we have struggled to continue the service we had previously been providing.

    However, we expect to have a list of applicants for the rescue position by next week and hope to begin interviewing for that position within the next two weeks. If you know a dynamic, compassionate person who fits the bill, please share this link: http://webcms.pima.gov/UserFiles/Servers/Server_6/File/Government/Human%20Resources/Recruitment/Class%20Codes%207000/7120AC%20OC%20UNCLASS%20102513%20flyer.pdf

    Meanwhile, watch the human resources postings in the near term because we are also adding a Shelter Manager position. That will free Justin Gallick to focus exclusively on adoption and rescue efforts and help us save more lives.

    Until then, I can assure you that it is our standard to monitor the rescue line regularly and we recently fell short in that standard. The rescue line at 243-5987 will be staffed and checked regularly throughout the day, every single day – and prior to any animal being euthanized. A volunteer or a staff member has been assigned dedicated days to be responsible for making sure lapses don’t happen.

    Additional actions are being taken to reduce the pressure on the shelter. Ramon Velez today began his tenure as Business Operations Coordinator. He will help with the oversight of shelter support operations, to include facilities, communications equipment and oversight of the Arizona Department of Corrections work crews. The Department also will be sending a Corrections Officer to provide additional supervision for the crews. Additional good news is that Corrections has recommitted to ensure a full work crew every shift, every day.

    We fully recognize our shortcomings and are working to address them. We appreciate you letting us know when we don’t meet your expectations.

    But please believe that change is happening here. Our live release rate was 49 percent just two years ago. This first quarter of the fiscal year, it is at 72 percent.

    We are committed to this new direction and are working on solutions to a number of stressors on this facility, which I hope to be able to share with you in the near term.

    We are grateful for all of your help as we work through these challenges. It takes energy, compassion, teamwork and commitment to increase our save rate and we are deeply appreciative of what you do.

    Sincerely,

    Kim Janes, Manager