When can I contact Customer Service?
How do I pay my sewer bill?
How is my sewer bill calculated?
What other ways can sewer bills be calculated?
Why isn't my bill based on exactly what goes down my drain each month?
Why are December, January, and February the months that are used as the basis for the sewer billing?
How can I appeal my sewer bill?
Is there a low-income subsidy program for sewer bills?
Why is my sewer bill higher than my water bill?
What do most people pay for the sewer?
Do I have to pay for sewer when I am not in residence in Tucson for longer than a month?
I am a business - Can I reduce my sewer bill for water used in irrigation systems or cooling towers and not discharged into the sewer system?
Much of my water use is for irrigation or other outdoor needs. How can I save on water that does not go into the sewer?
How is RWRD funded?
This low-income subsidy program was authorized by the Pima County Board of Supervisors in response to concerns about the ability of low-income residents to pay steadily increasing sewer rates. Rate increases have been necessary to meet rising costs associated with operations and maintenance, rehabilitation of aging sewer infrastructure, and mandated projects to meet increasingly stringent environmental standards.
The Sewer Outreach Subsidy program has a tiered rate structure based on federal poverty guidelines. Depending on income and household size, customers may qualify for a 25%, 50%, or 75% discount on their monthly sewer fees including the flat monthly service fee of $12.63.
To be eligible for a discount on the monthly sewer user fees, customers must meet the following guidelines:
Income is considered the combined income of all persons who live in the home, including (but not limited to):
The Pima County Regional Wastewater Reclamation Department has partnered with the Pima County Community Action Agency (PCCAA) to administer the program.
An appointment with PCCAA is required to determine eligibility. To schedule an appointment, please call (520) 724-3794. You must provide the following at your appointment:
Residents should not call RWRD as no one in the Department is authorized to determine eligibility or approve applications.
(Based on FFY 2015 Federal Guidelines)
Add $4,060 for each additional person over 8
Add $5,075 for each additional person over 8
Add $6,090 for each additional person over 8
201 N. Stone Ave., 8th Fl.
Tucson, AZ 85701