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5. Workforce System and Partners

One StopARIZONA@WORK is not an agency, a program or a building: it is a system for coordinating workforce resources. Interagency coordination and alignment occurs around a common purpose and mutual customer.

Pima County’s public workforce system is anchored by the federally funded required and other Partners and is referred to as the ARIZONA@WORK Pima County One-Stop.

Pima County WIB meetings are forums where Partners and employers come together to learn about industry needs. As a follow-up, the WIB has had a group of Partners working on developing the Memorandum of Understanding (MOU) and the Resource Sharing Agreement, including Infrastructure funding. The MOU is the vehicle by which Partners coordinated efforts activities and discuss policy statements received from their various funding sources.

The WIB, which is supported by Pima County CSET, will develop a Request for Proposal (RFP) to seek a One-Stop Operator through the Pima County Procurement Department. The Procurement Department is a division under the Finance and Risk Management Department and CSET is a division under the Health and Community Services Department. It is expected that the WIB and Procurement Department will consult with CSET, Arizona D.E.S. and other Partners in the development of the One-Stop Operator solicitation.

Visit the CSET web site and select the "Resources" tab to see guidelines and procedures that are posted online.
Copies of the existing agreements are in Appendix 4.

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BOS meeting

a. Disbursal of Grant Funds

An identification of the entity responsible for the disbursal of grant funds described in section 107(d)(12)(B)(i)(III), as determined by the chief elected official or the Governor under section 107(d)(12)(B)(i).

The Chair of the Pima County Board of Supervisors (BOS) delegates the administration of the Workforce Innovation and Opportunity Act (WIOA) Title I Adult, Youth, and Dislocated Worker (DW) services as well as support of the Workforce Investment Board (WIB), which is an advisory committee to the BOS, to the County Administrator, who has placed it under the Pima County Health and Community Services Department.

The Pima County Community Services, Employment and Training (CSET) Department is a division of the Health and Community Services Department and is the administrative entity that has direct responsibility for support of the WIB, oversight of the WIOA Title IB program, and administration of the ARIZONA@WORK Pima County Comprehensive One-Stops.

Pima County is the fiscal agent and financial activities are delegated by the BOS to the County Administrator.

The County’s CSET Department initiates the process to pay WIOA bills. Pima County’s Department of Finance and Risk Management consists of ten Divisions controlling and reporting all financial transactions of the County.

The Central Finance Division under the Department of Finance and Risk Management actually issues the checks, and the Pima County Grants Finance Division provides an accounting of funds spent and requests reimbursement from the Arizona Department of Economic Security.

Expenditures are made to subcontractors, training vendors, and various vendors providing testing and support services as well as supplies and overhead. This includes expenditures in support of the WIB and its committees, including travel for state meetings, expenditures for WIB Retreats, the WIB Annual Meeting and Annual Report to the community, as well as food and drinks for monthly meetings that begin at 7:30 a.m. on the second Friday of each month.

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b. Grants and Contract Awards

A description of the competitive process to be used to award the subgrants and contracts in the local area for activities carried out under this title.

WIOA Title I Adult, Dislocated Worker and Youth programs

The Pima County Procurement Director has delegated authority to Pima County Community Services, Employment and Training (CSET) to conduct procurement processes on behalf of the Pima County Workforce Investment Board (WIB) and Pima County.

The Pima County Procurement Code may be reviewed at

Non-competitive contracts are awarded to Pima Community College (PCC) and other government agencies through an Intergovernmental Agreement (IGA) when it is determined that it is in the best interests of the County to do so.

Other than IGAs, there are two types of contracts - fee for service vendor contracts and cost reimbursement comprehensive service contracts. Some vendor contracts are procured by Pima County’s Procurement Department. These are procurements for items used by clients such as work tools and work boots.

Fee For Service – Contracts used for: Cost Reimbursement – Contracts used for:
Alternative Education
Youth Skills Training
Work Experience
Behavioral Counseling
Tutoring/Dropout Prevention
Summer Opportunities
Support Services
One-Stop Staff
Job Development
Case Management

Potential service providers and vendors learn about competitive solicitations conducted by the WIB and One-Stop from the County's WIB, One-Stop and Procurement Department websites and via email and Public Notice print ads that run in the local The Daily Territorial newspaper. 

The Request for Proposal (RFP) applications are available on the web sites.

Procurements have specified timelines, and proposals are reviewed by WIB members who make funding recommendations to the Pima County Board of Supervisors. The WIB’s Planning Committee, with the assistance from the One-Stop staff, recommends priorities for solicitation of One-Stop services.

Typical evaluation factors include:
  • Cost
  • Quality, appropriateness of proposed services
  • Applicant’s capacity to provide services, including for special populations
  • Past performance
Some typical evaluation questions:
  • How will you contribute to the responsiveness of a demand-driven workforce system?
  • What qualifies you to work with local demand/growth industry sectors?
  • How will you contribute to workforce participation by populations that are under-represented in the workforce and/or have barriers to employment?
  • What qualifies you to work with the target group(s)?
  • What is your strategy to connect members of your target population to opportunities in demand industries?
  • How will you contribute to the performance and accountability of the local workforce system?
  • Cost
  • Capacity

An interested party may file a protest regarding an alleged violation of the proposal review process that resulted in discrimination or unfair consideration. Protests must be filed according to the procedure established under Pima County Procurement Code Title 11.20.010.

On-the-Job Training (OJT) contracting is subcontracted on a competitive basis to one or more agencies that operate on a cost reimbursement basis. The subcontractor writes OJT contracts with employers, places clients into positions, monitors progress, and reimburses the employer.

Customized training is developed on an as needed basis with existing training vendors who have been procured through appropriate processes. The WIB has not operated other types of training that are exceptions to the Individual Training Assessment (ITA) process.

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Tree house

c. Partner Roles

A description of the roles and resource contributions of the one-stop partners.

The Pima County One-Stop Partners’ roles and responsibilities as mandated in Section 121 (b)(1)(A) of the WIOA of 2014 are as follows:

1) Comply with WIOA and all federal, state, and local laws, regulations, rules, policies and plans applicable to parties in their respective roles under the Memorandum of Understanding (MOU) and as consistent with the rules that govern each Partner’s respective program. Each Partner expressly agrees to notify the other Partners of any changes to the rules governing its respective program that impact the Partner’s performance under the MOU.

2) Remain as a party of this Plan and the MOU throughout the MOU agreement period of July 1, 2017 to June 30, 2020 in order to participate as a Pima County One-Stop Partner.

3) Provide priority of services to veterans and covered spouses for any qualified job training program pursuant to the Jobs for Veterans Act as prescribed in 38 U.S. Code §4215.

4) Make career services under the Partner’s program available to individuals through the One-Stop delivery system.

5) Ensure compliance by each Partner’s staff members who work in the Pima County One-Stop delivery system with One-Stop policies and procedures. Should a conflict exist between One-Stop delivery system personnel policies and a Partner’s personnel policies, the Partner’s policies will prevail.

6) Use, to the extent practicable and allowable, common practices and procedures; forms and document; software systems or applications; and other forms of media as agreed to by all parties in the performance of the One-Stop delivery system.

7) Strengthen referral methods for customers between the One-Stop delivery system and the Partners’ agencies for appropriate services and activities.

8) Work together to ensure the needs of workers and youth, and individuals with barriers to employment, including individuals with disabilities, are addressed in the provisions of necessary and appropriate access to services, including access to technology and materials made available through the One-Stop delivery system.

9) Hold/attend meetings to:

     i.     Set up communication protocols between Partners.
     ii.    Define the duties of staff under each Partner. 
     iii.   Provide staff with opportunities to visit other Partners’ sites.
     iv.   Conduct customer-centered design process.
     v.    Generate innovative ideas through “re-thinking” and brainstorming
     vi.   Promote functional integration, such as bringing together business
            outreach staff from each Partner program.
     vii.  Conduct joint planning, set mutual goals and share resources.

10) Cross-train Partner staff. Partners will obtain feedback from each Partner’s referral point of contact about the need for ongoing and future training topics. In doing so, the Partners will be guided by these overall principles for cross-training:

i.    Developing a conceptual framework and educating Partner staff about 
      each organizations’ mission and goals;
ii.   Providing a structure to deliver consistent staff development training;
iii.  Involving Partners in sharing training development;
iv.  Assessing pre-existing capacities of Partner staff and identifying areas
      that require additional training; and
v.   Monitoring feedback of training and setting up systems for

11) Each Partner will provide additional cross-training of staff and periodic updates to better assist job seekers. Training will also be used to help staff understand basic eligibilities for each program, with the goal of empowering front-line staff to co-enroll between programs.

12) Share documents that explain eligibility criteria for each Partner program.

13) Support efforts to develop data sharing and utilize a common database that will be available for Partners to track data about employers and all workforce participants, and to generate reports for the management of the system and required performance measures.

14) Comply with the following protocols when participant data is shared between Partner programs:

i.    Obtain participants’ informed consent for all data-sharing.
ii.   Provide to each Partner that is sharing data a list of staff who will have
      access to the data.
iii.  Conduct training for each staff member that has access to shared data
      on confidentiality protocols.
iv.  Obtain a signed confidentiality agreement from each staff member that
      has access to shared data.

15) Partners who wish to obtain access to the designated State Management Information System may do so under the terms and conditions of the MOU if the following conditions are met:

i.   The Partner is responsible for all costs associated with data access (e.g.,
     hardware and software, phone lines, monthly connection charges, fees
     for usage); and
ii.  The Partner agrees to adhere to state and local policies governing 
     confidentiality, data usage, and standards for data entry; and
iii. Each Partner staff member who requires access will follow the security
     access procedures established by the Arizona Department of Economic 
     Security and sign the appropriate data access forms prior to receiving

16) Ensure the policies, procedures, program, and services are in compliance with the Americans with Disabilities Act of 1990 and its amendments, in order to provide equal access to all customers with disabilities.

17) Contribute to infrastructure cost-sharing activities as defined in the MOU.

As of September 2016, the Pima County Workforce Investment Board (WIB) has been working towards WIOA compliance in regard to the selection of a One-Stop Operator with the assistance of Pima County’s Procurement Department.

The Pima County Procurement Department will administer a competitive Request for Proposals (RFP) process to identify the One-Stop Operator.

Describe agreements and procedures in place or in progress, and describe how the local board will work towards WIOA compliance in regard to funding mechanism for one-stop infrastructure costs.

In accordance to the WIOA Joint Operational Guidance 2016-01, the Partners will develop and sign the WIOA compliant infrastructure cost sharing agreement (for the center) and the system cost-sharing agreement (for the system) on or before July 1, 2017.

1. Each Partner identified in the MOU has federally-funded and/or private resources available for development of the local workforce.

2. The Partners will discuss the resources available for career services from each Partner and discuss ways to coordinate and maximize funds within the One-Stop system. It is expected that each Partner will account to their funding source but identify funds that are used for career services for the local area and will be considered in-kind costs.

3. The Partners agree to provide funding for the shared costs of the partnership in accordance with the Infrastructure Agreement. The Infrastructure Agreement is incorporated into the MOU.

4. The Partners assume full responsibility for their proportionate share of the One-Stop’s infrastructure costs for their use of the Comprehensive One-Stop Career Center in their performance of the terms of this MOU. The term ‘‘costs of infrastructure’’ is defined in WIOA Section 121 (h)(4), means the non-personnel costs that are necessary for the general operation of the Comprehensive One-Stop Career Center, including but not limited to:

a. Rental costs of the facilities;
b. Costs of utilities and maintenance;
c. Costs of equipment (including assessment-related products and assistive
technology for individuals with disabilities); and
d. Costs of technology to facilitate access to the One-Stop Center, including the Center’s planning and outreach activities.

5. It is expressly understood that the MOU does not constitute a financial commitment, but rather intent to commit specific resources in the future as the partners’ allocations and budgets are known and as the workforce delivery system evolves. The contributions of each Partner are intended to be in proportion to the contributions of the other Partners.

6. This Infrastructure Agreement provides the shared funding arrangements for Partners participating in the Pima County One-Stop System MOU who have staff located at a Comprehensive One-Stop. The Partners of the agreement and the term of the agreement are part of the MOU. The MOU is designed to optimize the use of federal workforce funds allocated to the Partners for use in serving workers and employers in Pima County.

7. Infrastructure Costs that are to be shared include:

a. Rental costs of the facilities, based on space;
b. Costs of utilities and maintenance, based on space;
c. Equipment, paid for by each Partner (including assessment-related products and assistive technology for individuals with disabilities); and
d. Technology to facilitate access to the One-Stop Center, paid for by each
Partner (including video conferencing and website links to each Partners’

8. The costs of such services and the operating costs of such system will be funded.

a. through cash and in-kind contributions (fairly evaluated), which contributions may include funding from philanthropic organizations or other private entities, or through other alternative financing options, to provide a stable and equitable funding stream for ongoing One-Stop delivery system operations; and
b. funding of the infrastructure costs of One-Stop Centers in accordance with subsection (h); and
c. The methods of referral of individuals between the One-Stop Operator and the One-Stop Partners for appropriate services and activities are described in  the MOU.




The required WIOA Title I Adult, DW, and Youth Programs are administered by the Pima County Community Services, Employment and Training (CSET) Department in addition to the following:
  • Senior Community Service Employment Program (SCSEP);
  • HUD Employment and Training Program for the Homeless;
  • Kino Veterans’ Employment Center;
  • GED Preparation Program; and
  • Locally funded Youth Workforce Programs.
The required WIOA Title II Adult Education and Literacy Services is administered by Pima Community College Adult Basic Education for College and Career and the Pima County Adult Probation Department LEARN Program.
The required WIOA Title III Employment Services (Wagner-Peyser) and WIOA Title IV Vocational Rehabilitation Services (Rehabilitation Services) are administered by the Arizona Department of Economic Security (D.E.S.), Workforce and Rehabilitation Administration which also administers the Unemployment Insurance Program, Trade Adjustment Assistance and Veterans Employment and Disabled Veterans Outreach Activities.



  1. The Fred G. Acosta Job Corps Center is administered by ResCare Workforce Services-Arizona, Inc.
  2. The Tucson Indian Center is a non-profit that receives WIOA Title I funds directly from the U.S. Department of Labor.
  3. Portable, Practical Educational Preparation, Inc. (PPEP) is a non-profit that administers a YouthBuild grant.
  4. Temporary Assistance for Needy Families (TANF) - Jobs administered by ResCare Workforce Services-Arizona, Inc.


Supplemental Nutrition Assistance Program (SNAP) Program administered by the Arizona Department of Economic Security (D.E.S.), Workforce Administration.

Other possible federal partners that are not included:
  • Community Services Block Grant (CSBG), administered locally by Pima County CSET and which does not allocate any funds to workforce; and
  • Second Chance, at the present time a non-workforce grant administered locally by the Pima County Health Department.

  • The Arizona Department of Economic Security (D.E.S.) Rehabilitation Services Administration (RSA) has been engaging in community outreach to further educate people regarding the services available under RSA for people with disabilities. RSA conducts monthly orientations at the behavioral health clinics and also conducts presentations within the community in an effort to outreach to as many people as possible. RSA is also actively involved in local job fairs and youth transition fairs. The Tucson RSA offices will accommodate clients by facilitating orientations at the local office and will accommodate clients who are unable to attend during the regularly scheduled orientations at the Tucson RSA offices due to conflicts in schedule. RSA will also continue to accommodate parents of youth transition clients by providing evening orientations.

    The Pima County One-Stop Grievance Procedures, Complaints, and State Appeals Processes provide for the following:

    A process for dealing with grievances and complaints from participants and other interested parties affected by the local WIOA system including One-Stop partners and service providers.
    EO Grievance Policy Procedure.pdf

    The Pima County One-Stop implemented procedures to ensure performance measures meet negotiated levels in Program Year 2014 and Program Year 2015.

    As part of their required monthly reporting, Pima County Workforce Development Specialists and Contracted or Memorandum of Understanding (MOU) Agencies shall review and confirm and/or correct Client Logs from the One-Stop Participant Tracking System (PTS).
    Adult DW Reporting Procedures.pdf

    d. Employment Service

    A description of plans and strategies for, and assurances concerning, maximizing coordination of services provided by the State employment service under the Wagner-Peyser Act (29 U.S.C. 49 et seq.) and services provided in the local area through the one-stop delivery system, to improve service delivery and avoid duplication of services .

    Workforce Service is a network of public employment offices providing placement services for job seekers and labor force recruitment services for employers. Workforce Service is co-located with workforce development services in all ARIZONA@WORK Job Centers throughout the state of Arizona.

    The term One-Stop delivery system is used interchangeably with ARIZONA@WORK Job Center service delivery system. The Pima County locations are referred to as ARIZONA@WORK Pima County One-Stop Career Centers.

    Workforce Services are delivered in one of three modes:
    1. Self-service;
    2. Facilitated self-help services; and
    3. Staff-assisted service
    Workforce Service focuses on providing a variety of employment-related labor exchange services including, but not limited to:
    • Employability Assessment;
    • One-on-one initial registration in the Arizona Job Connection (AJC);
    • Review on-line employability assessments for possible referral to other programs;
    • Referrals to Partner services within the ARIZONA@WORK Job Center;
    • Discussing job search techniques;
    • Assessing and referring job seeker to job search workshops;
    • Job search assistance;
    • Job referral and placement assistance for job seekers;
    • Providing labor market information;
    • Resume preparation;
    • Job development;
    • Re-employment services to Unemployment Insurance claimants;
    • Priority of service to veterans and their spouses which may include referral to the Disabled Veterans Outreach Program (DVOP) Coordinator;
    • Assisting migrant and seasonal farmworkers (MSFW) with the “MSFW Outreach Packet,” developed to provide critical information concerning access to services in their area;
    • Assessment of eligibility for the Work Opportunity Tax Credit (WOTC) and issue certification for job seekers found eligible; and
    • Recruitment services for employers with job openings.
    Workforce Service assists job seekers from all walks of life and is committed to working with the One-Stop Partners within the ARIZONA@WORK system to ensure job seekers have access to the full menu of services available. Certain populations require more assistance than the standard job seeker, at times requiring staff to spend more time with them. Some examples are:
    • Veterans;
    • Homeless veterans;
    • Low-income clients and recipients of public assistance;
    • Ex-Offenders;
    • Individuals with limited English proficiency;
    • Unemployment compensation claimants;
    • Unemployed, underemployed individuals;
    • Migrant and seasonal farm workers;
    • Older workers; and
    • Individuals with a disability.

    One Workforce Service staff serves on the Pima County Workforce Investment Board (WIB). The partnerships developed through the WIB provides staff the opportunity to share information gained from both employers and jobless workers, allowing community leaders to better identify the types of training that will prepare unemployed workers for needed local jobs.

    Workforce Service also provides staff to participate on the Business Services Teams in each workforce area allowing the partnership built in the ARIZONA@WORK Job Center to be more responsive to the needs of the business community. Local offices routinely receive employers’ requests for workers to fill a wide range of jobs from entry level to highly qualified positions. Among them are professional, technical, and managerial positions, clerical and sales jobs, service occupations, manufacturing work, agricultural employment, machine trades, and skilled crafts.

    With the implementation of WIOA, Workforce Service staff has taken on a new role in the ARIZONA@WORK Job Center by participating in the design, implementation and provision of services through the Welcome Team. In some instances, the roles are shared with the One-Stop Partners for a seamless delivery of services, including but not limited to:

    • Front desk screening for services;
    • Conducting ARIZONA@WORK orientations;
    • Completing partial registration of the customer in AJC during the triage process;
    • Determining the appropriate provision of services and completing a referral; and
    • Scheduling appointments for services within the ARIZONA@WORK system.

    Cross-training and information sharing sessions will be held with Partners to ensure that Workforce Service staff have the knowledge to provide quality services to the job seeker, therefore enhancing their customer experience within the ARIZONA@WORK system.

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    PCC Adult Education

    e. Adult Education

    A description of how the local board will coordinate workforce investment activities carried out under this title in the local area with the provision of adult education and literacy activities under title II in the local area, including a description of how the local board will carry out, consistent with subparagraphs (A) and (B)(i) of section 107(d)(11) and section 232, the review of local applications submitted under title II.

    Adult Education Instruction

    The Arizona Adult Education Request for Grant Applications (RFGA) will include a process for the submission of all applications to the Pima County WIB for review and comment as required under WIOA. All comments provided by the WIB will be a component in the evaluation of grant applications as described in Title II of WIOA, sections 231 and 232 and the Adult Education Specific Section of the Arizona Unified Workforce Development Plan.

    Arizona Adult Education, in accordance with WIOA, implements services to assist adults in becoming literate, obtaining the knowledge and skills necessary for employment and self-sufficiency, obtaining the skills necessary to become full partners in their children’s education, completing their secondary school education, transitioning to postsecondary education or training, and improving the reading, writing, and comprehension skills for English language learners, and acquiring an understanding of the American system of government.
    Adult Education programming addresses the necessity for college and career readiness as an overarching goal for our adult learners. Arizona Adult Education College and Career Readiness Standards training and curricular alignment, the statewide hybrid and distance learning delivery models, and Arizona IBEST (AZ–IBEST) pilot programs are examples of initiatives implemented by Adult Education programs. These programs assist adults in obtaining employability skills such as critical thinking and communication; the integration of workforce preparation into literacy activities; career pathways and postsecondary bridge program models; the distance and hybrid learning services to extend learning beyond the classroom; and at the core, instruction in the areas of reading, writing, math and English language acquisition.

    Arizona Adult Education programs are currently funded to provide the following services to adult learners:

    • Adult Basic Education (ABE), including instruction in reading, writing, and math up to the 8th grade level;
    • Adult Secondary Education (ASE), including preparation for testing leading to a high school equivalency diploma;
    • English Language Acquisition for Adults (ELAA);
    • Civics engagement for English language learners;
    • Distance Education and Hybrid Learning instructional delivery; and
    • Arizona Integrated Basic Education Skills Training (AZ–IBEST).
    Arizona Adult Education funds two programs in Pima County:  Pima County Adult Probation LEARN and Pima Community College Adult Basic Education for College and Career. In accordance with WIOA and this local Plan, Adult Education programs offer basic literacy instruction, Adult Basic Education (ABE), Adult Secondary Education (ASE), GED® Preparation, and English Language Acquisition for Adults (ELAA) through face-to-face and computer-aided instruction.

    Pima County Adult Probation LEARN serves predominantly adult offenders and provides ABE, ASE, and Workforces Skills Development.

    Pima Community College Adult Basic Education for College and Career serves adults through instruction in ABE, ASE, English Language Acquisition for Adults (ELAA), Integrated Basic Education and Skills Training (IBEST), Refugee Education, Civics and Student Leadership, Bridge Classes, Distance Learning, AmeriCorps, Volunteers, and GED® Testing Services. 

    All Adult Basic Education classes integrate the development of communication, critical thinking, student success and job readiness skills that prepare learners to succeed in postsecondary education and the workforce. There is a long history of Pima Community College (PCC) Adult Basic Education for College and Career (ABECC) partnering with Pima County and PCC Career and Technical Education programs to offer adult basic education classes that are contextualized to career-specific content in order to accelerate learning gains and increase participant advancement into career and technical education. Recently the Partners have expanded career pathway development by means of Integrated Basic Education and Skill Training (IBEST) programs, College Bridge programs and Healthcare College Readiness classes. Targeted career fields have included behavioral health, hotel management, logistics, manufacturing/machining, and green construction jobs. To facilitate the development of these types of career pathways, representatives from the WIOA Core Partners come together as a team to identify growing industries, interface with local employers, design educational pathways, and recruit and support participants in meeting educational and career goals.

    Arizona Adult Education providers are evaluated both fiscally and programmatically based on a model incorporating the factors below:
    • A cyclical system for risk assessment and monitoring;
    • Monthly desk-monitoring, including data analysis and technical assistance; and
    • Evidence of high quality data-driven and research-based professional learning aligned to content standards and professional learning standards.
    Monitoring for compliance to federal and state requirements is an important part of the Arizona Adult Education Program Improvement Model. Desk monitoring is conducted on all programs throughout the year, and on-site monitoring is conducted based on risk assessment and issues identified during the Case Review process. Program reporting is part of the annual program improvement cycle. Each local provider completes a comprehensive set of final reports on program operations, performance, professional learning, technology integration and fiscal contracts. As programs are completing their final reports they are also developing the foundation for the upcoming program year’s plan.

    Adult Education Reporting of Performance Measures
    Data collection on performance measures will be accomplished via data match. Arizona currently has a data match for High School Equivalency (HSE) testing and recently secured a data match with Arizona D.E.S. for Unemployment Insurance (UI) Wage System Information to support reporting of employment outcomes. Arizona is currently working toward a data match with the National Student Clearinghouse Student Tracker to track students who have transitioned to postsecondary education.

    GED® Testing

    The GED® test is the only HSE exam approved by the state of Arizona. For information about official GED® test registration, scoring and cost, visit

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    RSA logo

    f. Vocational Rehabilitation

    A description of the replicated cooperative agreements (as defined in section 107(d)(11)) between the local board or other local entities described in section 101(a)(11)(B) of the Rehabilitation Act of 1973 (29 U.S.C. 721(a)(11)(B)) and the local office of a designated State agency or designated State unit administering programs carried out under title I of such Act (29 U.S.C. 720 et seq.) (other than section 112 or part C of that title (29 U.S.C. 732, 741) and subject to section 121(f)) in accordance with section 101(a)(11) of such Act (29 U.S.C. 721(a)(11)) with respect to efforts that will enhance the provision of services to individuals with disabilities and to other individuals, such as cross training of staff, technical assistance, use and sharing of information, cooperative efforts with employers, and other efforts at cooperation, collaboration, and coordination.

    The ARIZONA@WORK Pima County One-Stop Career Centers all have computer resource areas that are available for job seekers and other customers to use where they are able to access the internet for job search.

    Rehabilitation Services Administration (RSA) assists with meeting the accessibility needs of individuals with disabilities. And to further help with ameliorating these accessibility limitations, RSA has assistive technology available for clients to use such as a CCTV, video phone and UBIDUO. Additionally, RSA is located in three Arizona D.E.S. Pima County locations and the facilities provide full accessibility for persons with disabilities. This includes physical access to the building, access to information - including information in accessible modes (e.g., large print, braille, etc.). RSA is committed to the principles and requirements of the ADA.

    RSA is committed to provide quality services to members of the local community. RSA provides a staff member two times a week at the ARIZONA@WORK Pima County One-Stop Center who is available to meet with potential clients for the Vocational Rehabilitation (VR) program. This  staff member is available to take client referrals, provide on-site orientations, and other services as needed. RSA also provides a staff member at the Pima County One-Stop Youth Employment Career Center. The RSA staff member is available to provide youth with information regarding the RSA programs, accept referrals and facilitate orientations to youth interested in receiving services through RSA.

    RSA works collaboratively with the ARIZONA@WORK Pima County One-Stop system by offering RSA clients the option of being referred to the One-Stop Center for employment related services. With approval of clients and by signing a release of information, RSA will release evaluations to the One-Stop Center such as psychological evaluations, functional capacity evaluations and other evaluations funded by RSA that will further help the client meet the eligibility requirements through the One-Stop Center. Additionally, RSA and the One-Stop Center works collaboratively by serving mutual clients simultaneously by utilizing each other’s services as comparable benefits to better serve clients in reaching successful employment outcomes.

    RSA engages in community outreach to further educate people regarding the services available under RSA for people with disabilities including:

    • Conducting monthly orientations at behavioral health clinics and within the community in an effort to outreach to as many people as possible;
    • Being actively involved in local job fairs and youth transition fairs;
    • Accommodating clients by facilitating orientations at the local office and clients who are unable to attend during the regularly scheduled orientations at the Tucson offices due to conflicts in schedule; and
    • Accommodating parents of youth transition clients by providing evening orientations.
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    Youth Career Connect

    g. Career Technical Education

    Programs of study authorized under the Carl D. Perkins Career and Technical Education Act of 2006 (20 U.S.C. 2301 et seq.), that support the strategy identified in the State plan under section 102(b)(1)(E).
    Career Technical Education programs play a key role in Pima County’s local workforce system. Pima Community College has more than 140 CTE programs listed on the Eligible Training Provider List for WIOA funding. The Pima County Joint Technological Education District (JTED) offers tuition-free CTE programs to high school students at central campuses and satellite high schools for more than 70 occupations. Many of these programs offer opportunities to earn industry certifications, and/or a state license, as well as high school credit or college credit or both high school and college credit through dual enrollment opportunities.

    Long-standing practices that leverage these significant resources include:

    1. Co-funding with Pima Community College two full-time Student Services staff people to work on site at the comprehensive job centers to facilitate registration, enrollment, progress tracking and credentialing of one-stop customers.
    2. Joint projects and discretionary training grants with PCC’s Center for Training and Development, including the Round 1 and Round 2 HPOG demonstration grants, the Trade Adjustment Assistance Community College Training (TAACCT) Round 2 and 4 grants, and the Youth CareerConnect Grant.
    3. Sponsorship, through WIOA Youth or Pima County General Funds, of students from high-school CTE programs in paid summer work experiences that relate to their coursework and help them transition into careers.
    4. Participation by PCC administrator responsible for submission of programs for Eligible Training Provider List on the WIB Performance Committee.

    Pima County WIB is engaged in the following efforts with core and CTE partners that support State strategies identified pursuant to 102(b)(1)(E) under section II.C.2. of the State Workforce Development Plan:

    Strategy 7 – Identify and respond to high-demand and growing industry/employment sectors

    Both JTED and PCC require evidence of industry demand as part of the approval process for new CTE programs, and ongoing industry input via advisory committees. The state and local ETPL policies include demand and/or growth among eligibility criteria for approval of programs for WIOA Training Services. The local training and support guidelines provide incentives to encourage participants to choose training that aligns with targeted industry sectors, including priority points and additional assistance above the standard training and support caps.

    Sector strategy partnerships have been an important way to bring about further alignment of CTE programs with high-demand/high-growth/high-wage industries. Sector Partnerships in aerospace/defense manufacturing (Southern Arizona Manufacturing Partners), logistics (Southern Arizona Logistics Education Organization), healthcare (Tucson Healthcare Sector Partnership), and infrastructure/utilities (Arizona Sun Corridor Get Into Energy Consortium), all include a strong focus on aligning CTE at both the secondary and post-secondary levels with industry needs. Representatives from Pima Community College, JTED and various high schools have been active in all of these sector groups; in some cases the sector partnership serves as the formal industry advisory committee for the CTE program.

    Strategy 8 – Establish model career pathways for designated industry sectors.

    Fourteen career pathways are identified in section 8.g.  CTE and core program activities are aligned in varying configurations in each one of these models, as described in that section. PCC ABECC (WIOA Title II) periodically engages Title I, CTE and industry sector partners to develop Integrated Basic Skills Training (IBEST) programs in new occupational fields. The Center for the Future of Arizona has also convened a Pathways to Prosperity Tucson regional planning group with representation from JTED, PCC, Pima County Title I and industry sector partners to develop more “2+2” pathways leading from grades 9 to 14.  As such, PCC has commenced the CTE Dual-Credit Academies initiative to establish coherent sequences of courses in priority sectors that allow high school students to earn a PCC certificate as a part of their JTED course of study.  This effort has been enhanced by the Pima County One-Stop Youth CareerConnect project, which expedited pathway development in BioScience, Manufacturing, Aviation Technology, and Health Information Technology.

    Strategy 9 – Implement increased opportunities for alternative training and education, including work-based training and registered apprenticeship.

    CTE partners are supporting this strategy in Pima County by:

    • Offering college courses that satisfy requirements for certificates or degrees and meet the classroom requirements of registered apprenticeships, such as Electrical Utilities Technician and Building and Construction Trades.
    • Developing degrees and certificates that incorporate a credit-bearing internship course requirement, designed based on industry input, as in the case of the PCC Logistics and Supply-Chain Management program.
    • Instituting credit for prior learning policies and procedures so that individuals can demonstrate learning attained through work experiences by means of a portfolio, third-party, industry-recognized credential, or exam.
    • Partnering to develop IBEST versions of established CTE programs, as in the case of the PCC Behavioral Health Specialist Certificate.
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    Arizona at Work youth

    h. Secondary and Postsecondary Education

    A description of how the local board will coordinate education and workforce investment activities carried out in the local area with relevant secondary and postsecondary education programs and activities to coordinate strategies, enhance services, and avoid duplication of services.

    The Pima County Workforce Investment Board (WIB) includes among its members the Chancellor of Pima Community College (PCC), the Superintendent of Schools, the Superintendent of the Pima County Joint Technological Education District, and the PCC Vice President of Adult Basic Education for College and Career. These representatives oversee the following mechanisms for coordinating education and workforce investment:
    • Coordination with high-school CTE programs through JTED
    • Coordination with alternative secondary education programs
    • Coordination with secondary special education programs to provide transition services
    • Coordination with secondary schools to connect students with services when they leave school
    • Co-location of college and workforce personnel
    • Coordination of training assistance with Pell Grants and other funding sources
    • Coordination of training assistance with Pell Grants and other funding sources
    • Career services and program development
    • Grant-seeking and public information
    • Regional collaboration and economic development
    PCC has a Vice-President for Workforce Development, who serves as the college’s liaison to the WIB and One-Stop, and serves on the WIB Planning Committee, and whose Division oversees the Inter-Governmental Agreement between PCC and Pima County.

    Secondary Education

    Coordination with CTE programs through JTED is occurring through the sector strategy/career pathway development activities discussed in the previous section. In 2014 Pima County WIB won a Youth CareerConnect grant from the U.S. Department of Labor to develop new talent pipelines for aerospace manufacturing, bio-technology, aviation technology and health information technology. The YCC funding, distributed by JTED as a sub-recipient partner, supports improvements to/expansion of, select secondary CTE programs that align with the WIB’s targeted industry sectors.

    A key focus for the local workforce system is to assist out-of-school youth who have dropped out of high-school to re-engage in education and attain a high-school diploma or high-school equivalency. Coordination with alternative secondary education programs occurs through the One-Stop youth services team and through the Youth On the Rise (YOTR) community change network. The One-Stop youth services team consists of direct service providers from WIOA Youth contracted agencies and non-contracted partners, several of which operate alternative high schools, the Las Artes GED program and Pima Vocational High School operated by Pima County. The YOTR is a leadership group seeking to re-connect youth who are not in school or work to education and career pathways. A change network of the Cradle to Career Partnership, YOTR is committed to amplifying youth voice, using data and leveraging existing resources to provide opportunity youth quality education and career pathways that lead to economic and social stability.

    DES Rehabilitation Services Administration coordinates with secondary special education programs to provide transition services. Specialized vocational rehabilitation counselors are assigned to work with special education students as they prepare to leave high school. RSA has also assigned a transition specialist to the Youth Employment One-Stop affiliate job center, so that transition team members can tap into the combined one-stop resource menu.

    RSA staff that are assigned to specific high schools will be providing Pre-Employment Transition Services that include job exploration counseling, work-based learning experiences, counseling on opportunities for post-secondary training, job readiness skills training, and self-advocacy training. These services are provided to special education students in the local high school that are between 14 to 22 years old.

    The ARIZONA@WORK system also coordinates with secondary schools to connect students with services when they leave school. The WIOA Title I Youth program contractors conduct outreach to school guidance counselors and dropout prevention specialists to encourage students to come to the Youth Employment One-Stop Center when they graduate from high school or if they drop out of school. ARIZONA@WORK-Pima County is a partner in the Community Schools Initiative, a special pilot program being coordinated by ArizonaServe and the City of Tucson and funded by the Corporation for National Service. Community Schools works with eight public high schools and deploys VISTA and Americorps service members in the schools to increase graduation rates and post-high school placement in employment, post-secondary, apprenticeships, service programs or military. Americorps service members are placed with WIOA Youth Contractors to assist graduating seniors connect with services and opportunities, and a VISTA service member is assigned to the ARIZONA@WORK Business Services Team to conduct outreach to companies interested in hiring graduating seniors.

    Postsecondary Education

    Pima Community College plays a critical role in the Pima County public workforce system. An inter-governmental agreement between the College District and Pima County provides the framework for multiple dimensions of coordination.

    Co-location of college and workforce personnel is a long-standing practice going back to 1997, when PCC first assigned an advisor to work at the One-Stop location with funding from the Job Training Partnership Act. Today two full-time college student services staff are co-funded by PCC and the WIOA Title I program to work at each comprehensive job center location and provide academic advising and serve a resource on financial aid, registration, and degree planning. With student informed consent, these two staff verify registration of WIOA participants and provide reports on their academic progress mid-semester and alerts of those at risk of losing financial aid due to absences. Graduation reports support documentation of credential attainment for WIOA performance.

    Under special programs such as the Health Profession Opportunities Grant PCC and Pima County have stepped up the staffing to support dedicated teams of workforce development specialists and college advisors working together with each participant to create a single plan. Near‐daily communication by staff, with bi‐weekly meetings of the HPOG leadership team allows the partners to review progress and troubleshoot issues. The program also features detailed participant tracking and sharing of data about mutual clients: case notes and documentation of service steps so that they are transparent thus avoiding duplication or people falling through cracks. Partners share regular reports, subject to data‐sharing protocols, allowing Pima College to track employment placement and retention. In turn the WIOA staff get detailed academic progress reports and documentation of credential attainment from the college. Increasingly WIOA Title I workforce development specialists spend time on site at PCC campuses to meet with WIOA participants engaged in special cohort-based programs.

    Coordination of training assistance with Pell Grants and other funding sources: Under the IGA between Pima County and PCC the College accepts County vouchers for WIOA-sponsored tuition and/or fees as published on the ETPL. The workforce-college team assists the student to submit the federal financial aid application at that time, and the college tracks the financial aid awards to each WIOA-sponsored student and credits the Pell and other funding to the WIOA program in each billing cycle. As part of the transition to WIOA, a workforce-college design team will develop a mechanism, in conjunction with the WIOA Title I Supportive Service Guidelines, to allow a portion of the Pell Grant to be awarded to the participant to cover expenses, such as child care costs, that cannot be covered from WIOA or other funding sources.

    Career services and program development: PCC’s Vice-President for Workforce Development provides strategic oversight to ensure that the college is responsive to the needs of industry and of workers. The WIB Planning Committee and other regular meetings with workforce system representatives provide ongoing opportunities to review and respond to gaps and ensure that new programs being developed via sector partnerships as described in the previous section become embedded in the workforce system, through:

    • Submittal for approval on the ETPL
    • Awareness of WIOA Workforce Development Specialists who conduct outreach and career planning assistance to prospective students
    • Sustained engagement of employers in these programs
    PCC offers Career Services at all six of its campuses and a suite of online job search and career planning tools for students, as well as related soft-skills courses. While counselors in these offices may refer students to the ARIZONA@WORK job centers there are opportunities for them to leverage workforce system resources directly, such as through use of the

    Grant-seeking and public information: PCC and Pima County have a formal commitment to collaborate to apply for grants and other funds available for workforce development activities and programs. This partnership has resulted in increased resources and flexibility for workforce development, while maintaining the long-standing division of labor between college and workforce and helping to avoid duplication.  Public information and outreach activities are likewise coordinated between the two entities to ensure that employers, job seekers and the public receive clear information about the roles of both systems in sector partnerships and workforce development.

    Regional collaboration and economic development: Innovation Frontier Southwest (described more fully in section 7), is a regional talent development initiative that brings together partners in education, workforce development and economic development in Yuma, Cochise, Santa Cruz and Pima Counties. IFS has been a vehicle for PCC to work with other colleges in the region to develop shared and aligned curriculum and to focus efforts on sub-regional centers of excellence that support cross-regional priorities and synergies.

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    Sun Tran bus

    i. Transportation

    A description of how the local board will coordinate workforce investment activities carried out under this title in the local area with the provision of transportation, including public transportation, and other appropriate supportive services in the local area.

    The Pima County One-Stop Centers are located close to bus stops and the One-Stop service providers consider transportation issues for job seekers as part of their Employment Plan. Transportation issues may include getting to and from a job, training, and a daycare provider before and after a job or training.

    The Pima County Title I program will purchase bus passes on behalf of enrolled, active job seekers and trainees who are eligible under the WIOA Title I programs.

    Additional limited support may be available to those outside the area covered by public transportation. 

    Support Services for Title I participants are limited to those who are committed to their employment plan and are for used for employment and training related expenses.

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