Health Alert:   COVID-19 Transmission Level:   MODERATE   More information
Wear a mask; stay home.

8. Programs and Service Delivery

SAMP interviewsThe Workforce Innovation and Opportunity Act (WIOA) authorizes a rich menu of career services for individuals in a wide variety of circumstances. Service delivery must promote customer choice and assure the best possible mix of services for each individual as seamlessly and efficiently as possible.

A description of how the local board and partners will make available programs and services.

The ARIZONA@WORK System ensures that all Pima County Workforce Innovation and Opportunity Act (WIOA) participants receive comprehensive, integrated services and access to all Partner resources.

The ARIZONA@WORK System will build the skills and abilities of people to meet the workforce needs of employers. This includes creating meaningful linkages between the education and workforce systems, aligning data so that metrics can be better defined and more easily measured, and helping people of all backgrounds gain employment and prosper in a rapidly changing economy.

The ARIZONA@WORK Partners will ensure the quality and ease of services provided by the local workforce development system and will require integrated service delivery that includes high-quality educational classes, occupational skills trainings and business services.

The system will strive to create career pathways, aligned to industry needs, which combine education and training opportunities in a way that provides individuals with life-long learning maps. Connecting programs, services and systems will require collaboration around building a strong data infrastructure and metric measuring tools.

Download Printer-friendly Version

One Stop classes

a. Adult and Dislocated Workers and Other Adults

A description and assessment of the type and availability of adult and dislocated worker employment and training activities in the local area.

The ARIZONA@WORK Pima County One-Stop  WIOA Title IB Adult and Dislocated Worker (DW) programs have two types of services that include Career Services and Training Services.

The Adult and DW programs’ employment and training activities are offered at both the ARIZONA@WORK Pima County One-Stop Rio Nuevo and Kino Comprehensive Career Centers, proud partners of the American Job Center (AJC) network.

The Adult program for those ages 18 and older provides workforce investment activities designed to assist individuals, particularly those with barriers to employment, increasing access to employment, retention, earnings, and the attainment of recognized postsecondary credentials. The Adult program provides priority of service to veterans, public assistance recipients, other low–income individuals, and individuals who are basic–skills deficient.

The DW program provides services to individuals who have been terminated, laid off, or received a notice of termination or layoff, from employment generally due to closures or downsizing. Self–employed individuals who are unemployed due to general economic conditions and individuals who meet the WIOA definition of a displaced homemaker may also be eligible for services.

Self–service is available to all ARIZONA@WORK Pima County One-Stop visitors or via the Arizona Job Connection website, including job search, orientation and group workshops.

The ARIZONA@WORK/Pima County One-Stop engages in numerous partnerships and initiatives in Pima County and works directly with Partner agencies or participating in grant–funded activities, to support youth, veterans, and individuals with disabilities and other barriers.

Arizona exceeded its negotiated performance levels for the Adult program and met or exceeded the negotiated performance levels for the DW program in Program Year 2014.

The ARIZONA@WORK System met or exceeded their U.S. Department of Labor performance levels for the Adult and DW programs in Program Year 2014.

This Adult program provides training for low income adults in Pima County and very often, basic and soft skills training is needed.

There are several ARIZONA@WORK workshops available for the Adult job seeker who either wants to prepare for an entry level position, a career pathway that will lead to advancement at a current employer, a change in career, or to obtain an advanced degree.

Most of the training prepares job seekers for entry level positions.

The ARIZONA@WORK Job Center also serves those under the Arizona D.E.S. Trade Adjustment Act (TAA). The TAA provides training funds and services for eligible workers impacted by foreign competition and WIOA funds other DW training. Training is provided at all levels, including advanced degrees.

Both of the WIOA Adult and DW programs that are available at both ARIZONA@WORK Comprehensive Career Centers, are also offered at the following three (3) Arizona D.E.S. ARIZONA@WORK Affiliate sites:

  • East - 1455 South Alvernon Way, Tucson, AZ 85711
  • North - 316 W. Fort Lowell Road, Tucson, AZ 85705
  • South - 195 W. Irvington Road, Tucson, AZ 85714
Literacy activities are also offered on a one-on-one basis with Literacy Connects, Inc.

Adult education and literacy activities funded under the WIOA Title II Adult
Education and Literacy Activities programs are offered by the Pima County ARIZONA@WORK Core Program Partner Pima Community College (PCC) Adult Basic Education for College and Career (ABECC).

ABECC provides adult learners with opportunities to increase basic skills in math, reading and writing, prepare for high school equivalency (HSE) testing, take the GED® test, learn English, increase their civic engagement and develop the skills to transition to further education and jobs.

PCC has three (3) Learning Centers in Pima County that are open Monday to Thursday, 8 a.m. to 9 p.m. and on Friday, 8 a.m. to 5 p.m. The Centers are conveniently located at the following locations:
The traditional workforce development system works to help employers find employees through a variety of methods that begin with outreach to employers to identify their needs and tracking their workforce development activities in the Arizona Job Connection database.

Large group activities such as job fairs, and small group activities such as job clubs, help the Adult and DW job seekers and employers to assess opportunities and candidates.

Outside the roles of supervision, management and administration, Pima County’s ARIZONA@WORK System provides two types of staff positions for job seekers:   Workforce Development Specialists (WDS) and Program Support Specialists (PSS). The job description is available at

A WDS works with clients who have been determined eligible for and referred for services and activities under WIOA, Pima County, Community Services Block Grant (CSBG), U.S. Department of Housing and Urban Development (HUD) or other funding streams.

The WDS refers the clients to jobs, coordinates referrals to support services, guides the client through the process of applying for training, and removes barriers to training and job placement.

The WDSs take turns to conduct the Introduction Workshop and help with the meet and greet/triage activities. The distinction between a case manager and the WDS is that the WDS does not determine eligibility for clients, but rather receives referrals of clients for whom eligibility and assessment has been determined by a centralized intake team.

Intake staff are considered PSS. In addition to intake and assessment, PSS’ help support staff working with non-enrolled clients and assists core level staff. The PSS meets and greets, performs support tasks for core and intensive services, determines eligibility for WIOA and non-WIOA programs assists with follow-up on clients.

The ARIZONA@WORK Job Centers have three (3) Functional Teams at the two (2) Comprehensive Centers:
  1. Welcome Team - greets and directs customers, conducts a triage assessment, collects registration information, and refers internally or externally for assistance (Entry, Resource Room).
  2. Skills and Career Development Team - conducts skills analysis, facilitates assessment and testing, identifies support needs, provides career guidance, arranges for soft skills training, and refers to program specific occupational training (Resource Room, Case Management, Pre-Employment Workshops).
  3. Business Services Team - provides services to job ready customers and to employers including job clubs, facilitates on-the-job training arrangements, job development, business development, job matching, customized recruitment efforts, and industry sector partnerships.
Client services are available outside the normal Monday-Friday, 8 a.m. to 5 p.m. hours and locations, and are available upon request.

The System collaborates with PCC which has developed an adult basic education program for students completing the Behavioral Health Services (BHS) Integrated Basic Education and Skills Training (IBEST) certificate program. This IBEST model can be replicated for future contextual educational programs to develop and ensure high quality training for both the participant and the employer.

The following services will provide Adults and DW with Work Experience and Transitional Job opportunities in order to learn new transferable skills and to obtain job placement:
  • On-the-Job Training (OJT) to provide participants work experience, new transferable skills, and job placement upon successful completion of the training program. These opportunities are ideal for individuals with barriers, which may include disabilities.
  • Incumbent worker training will be utilized to avert layoffs by transitioning employees to other positions that will not be eliminated. The option of training employees in new skills to transition the employee into other positions and avert layoff.
  • Customized training will be utilized to assist employers in training current employees and participants referred to the employer. Customized training may cover topics such as the introduction of new technologies, new production or service procedures, as well as upgrading to new jobs that require additional skills.
  • Transitional Jobs will be utilized to serve individuals with chronic unemployment, poor work history, and severe barriers to employment. This will allow the participant to establish a work history, demonstrate work success and develop skills that lead to unsubsidized employment.
To ensure high quality training for both the participant and the employer, training programs are related to an in-demand occupation, aligned with career pathways and industry sectors and result in a recognized postsecondary credential.

Pima County will collect performance data on work-based training programs.

Pima County will not continue to contract with employers who fail to provide participants' long term employment opportunities, with wages and benefits, and working conditions comparable to other employees who have worked a similar amount of time, doing the same type of work.

Pima County will monitor OJT and Transitional Job employer onsite contracts to ensure training, wages, hours, benefits, and working conditions are provided in accordance with the contract. Training participants’ performance and progress will be monitored during the training to determine supportive service needs, the appropriateness of the training activity and if placement in unsubsidized employment has occurred.

Download Printer-friendly Version

Vet Fair

b. Rapid Response

A description of how the local board will coordinate workforce investment activities carried out in the local area with statewide rapid response activities, as described in section 134(a)(2)(A).

Pima County Employers undertaking a staff reduction or business closure should contact the Rapid Response Coordinator at 520-724-6738 or

The ARIZONA@WORK Pima County One-Stop system has a full-time Rapid Response Coordinator within the Business Services Team at the Pima County One-Stop Kino Comprehensive Career Center. The main Rapid Response Team consists of the Rapid Response Coordinator and the Arizona D.E.S. Business Services Liaison who meet one on one with the employer. At the initial meeting, each representative will explain the rapid response services available from their organization and they will schedule delivery of services. Rapid Response services may include:
  • Providing pre-layoff assistance to the employers’ management staff which include best practices in the process of staff reductions;
  • Conducting on-site visit with affected employees to provide orientation of WIOA services;
  • Unemployment Insurance information;
  • Information on the Shared Worker Program to businesses that are reducing worker’s hours and to answer questions from affected employees.

The Coordinator schedules intake and assessment, workshops (including workshops at the employer location if requested), assignment of workers to a Dislocated Worker Workforce Development Specialist and co-enrollment with the Trade Adjustment Assistance (TAA) program if applicable.

If determined at the initial meeting with employer that the layoff may be due to foreign trade or competition the Rapid Response Coordinator will contact the D.E.S. TAA Coordinator for assistance.

If other special needs are determined at the initial meeting or during the duration of the layoff event, and/or depending on the size of the layoff or closure, and/or the suddenness, additional team members may be included. Additional team members may include Emergency Services Network, Pima County Housing Center, or other appropriate service providers to form the Rapid Response Team. All Team members work together to deliver each agencies services to businesses impacted by a layoff or closure.

The Rapid Response Team works with employers and employee representatives to quickly maximize public and private resources to minimize disruptions associated with job loss.

The WIOA Rapid Response Coordinator’s duties include, but are not limited to:
  • Contact employer immediately upon learning of an actual or potential layoff or company closure to explain WIOA, D.E.S. and TAA (if applicable) services and arrange for an initial meeting with employer.
  • Maintain confidentially of event, when employer notifies Coordinator prior to employee notification.
  • Notify Rapid Response Team members of upcoming layoff events, and schedule their assistance.
  • Oversee the coordination and delivery of services to businesses and their affected employees.
  • Discuss execute layoff aversion strategies, including business plan development to transfer business ownership.
  • Communicate and coordinate with other community-based partner agencies for additional delivery of services, if needed (i.e., sign language interpretation, mortgage counseling).
  • Maintain accurate records of each layoff event.
  • Continued follow-up with employer through the duration of the event.
  • Report event details to State Rapid Response Coordinator, WIOA Management and Workforce Investment Board.
  • Conduct “How To Successfully Conduct a Layoff” training to company management, if needed.
  • Set-up on company site, a Career Center, if applicable.
  • Work with Union Representatives, if applicable.
  • Set up Labor-Management Committees if needed.
  • Set up immediate job fairs with employers having similar workforce needs.

Because Pima County encounters dislocations in both remote rural areas as well as the Tucson urban area. The normal minimum number of affected workers needed to trigger a Rapid Response event is five but we will respond to any business that requests rapid response services because there are some small businesses have no more than five employees.

Local Rapid Response Policies:
  1. React within the allowed time of 48 hours to establish contact with employer and employee representatives regarding layoffs or closures.
  2. Maintain confidentiality on layoff or closure events, unless employee and/or public notice has been issued.
  3. Provide information and access to available services, employment and training activities.
  4. Provide services to assist dislocated workers in obtaining re-employment as soon as possible.
  5. Ensure that Department of Economic Security (D.E.S.) information of services such as Workforce Services and Unemployment Insurance (UI), TAA is provided to dislocated workers by a D.E.S. representative.
  6. Assist in establishing a labor management committee, worker transition committee or peer advisor group, when applicable.
  7. Provide emergency assistance adapted to the particular closing, layoff or disaster.
  8. Maintain accurate company records of layoff events in company files.
  9. Provide assistance to the local community in developing a coordinated response and as needed obtain access to State economic development assistance, which may include the development of an application for a National Emergency Grant.
  10. Identify strategies for the aversion of layoffs.
  11. Create and maintain linkages with community-based organizations and economic development at the Federal, State and local levels.
In terms of layoff aversion, the Rapid Response Coordinator will work with employer to connect local hiring businesses to recruit on company sites, set-up on-company-site job fairs exclusively for affected workers, and email job opportunities that affected employees may apply for.

If an employer contacts the Rapid Response Coordinator and indicates there is a possible layoff or probability that a layoff will occur, due to a lack of skills sets, certification(s) or license by incumbent workers, a letter of intent for layoff is requested from the employer to support incumbent worker training.

Layoff aversion also entails looking at the industry and determining if there are skills or processes that can be utilized to manufacture other products. For example a defense oriented company may very well have employees with skills sets that are applicable to other products not necessarily affected by the sequestration. Keeping the business open and employees employed is the primary goal. Helping companies determine what other business ventures would keep them open is the goal of layoff aversion.

Download Printer-friendly Version

Summer Youth Program

c. Youth

A description and assessment of the type and availability of youth workforce investment activities in the local area, including activities for youth who are individuals with disabilities, which description and assessment shall include an identification of successful models of such youth workforce investment activities. Please indicate which youth services are provided through competitively secured providers, sole sourcing, or other means. Describe the process for selecting youth providers on a competitive basis, including criteria used to identify youth providers (see WIOA sec. 123, draft regulations 681.400, and the WIOA State Plan section VI.c.). Include a list of services and providers in the appendix.

WIOA limits In-School Youth programs to 25% of expenditures.

While WIOA requires at least 75% of expenditures go to Out-of-School Youth and Pima County has initially targeted resources to the Out-of-School population.

Youth entering the One-Stop System have access to all of the services offered to adults as well as special services offered for young people.

While Pima County operates the ARIZONA@WORK Pima County One-Stop Youth Employment Center, it subcontracts virtually all youth services through competitively secured providers, including intake and case management. Each of the provider’s services – and any available funding for them – become part of a shared menu of services.
Funding for the client (shown below in middle of the Wild Daisy Model) is driven by his/her needs, and services (see Petals) are offered and selected to meet the youth's needs. Youth Services Wild Daisy Model In Pima County’s model - intake, assessment, service planning, participant tracking, and accountability are standardized across the One-Stop agency Partners.

Partner agencies form a network offering multiple points of entry and a choice of service-delivery locations. Although agencies focus on particular populations within the County, all youth receive consistent services and access all appropriate service options by means of an Individual Service Strategy (ISS) that is completed by the Workforce Development Specialist with the participant. The ISS is a standard form and interview protocol that is completed upon enrollment of each WIOA youth participant. At this time Pima County One-Stop is piloting a new “Interim Assessment Tool” that will be used to conduct ISS updates with enrolled participants who may have already completed some services and/or may be participating in ongoing services. The purpose of the ISS update is to:

  • Ensure that youth continue to receive services appropriate to individual situations.
  • Consider the totality of youth’s circumstances in identifying and addressing needs.
  • Offer every service type that appears in the Daisy Model.
  • Further integrate youth services across agencies.
  • Gauge progress of currently enrolled youth; reassess status.
  • Encourage comprehensive services responding to multiple needs that may arise over time and require collaboration and leveraged resources.
The Pima County One-Stop system provides WIOA Youth program elements, as described in WIOA section 129(c)(2), that will support youth in the attainment of a high school diploma or its recognized equivalent, entry into postsecondary education, and career readiness.

The types and availability of youth workforce investment activities available from the Pima County One-Stop Partners and providers, including activities for youth with disabilities, include the following WIOA Youth program elements:
  1. Tutoring, study skills training and instruction leading to the completion of secondary schooling including dropout prevention strategies;
  2. Alternative secondary school services;
  3. Summer employment opportunities directly linked to academic and occupational learning;
  4. Paid and unpaid work experiences including internships and job shadowing;
  5. Occupational skill training;
  6. Leadership development opportunities;
  7. Supportive services;
  8. Adult mentoring for a duration of at least twelve months, that may occur during and after program participation;
  9. Follow up services for not less than 12 months after the participant completes the program; and
  10. Comprehensive guidance and counseling, including drug and alcohol counseling and referral to counseling as appropriate to meet the needs of the participant.

Tutoring/Dropout Prevention – tutoring, study skills, training and instruction, leading to the completion of secondary schooling, including drop-out prevention strategies.
The Workforce Development Specialist (WDS) connects youth to various academic opportunities at their school, community based organizations, libraries, on-line accredited educational services and tutoring vendors obtained via RFP. Youth with low test scores are referred to remedial classes as part of the summer or year-round program.
Identified community resources include:   Fred G. Acosta Job Corps; Pima County Public Library (PCPL); Pima Vocational High School (PVHS); Portable, Practical Educational Preparation (PPEP, Inc.); Pima County Las Artes, Arts and Education Center; Tucson Urban League (TUL); Tucson Youth Development (TYD) ACE Charter School; Service Employment & Redevelopment-Jobs for Progress of Southern Arizona, Inc. (SER); and Youth on Their Own (YOTO).
Alternative Education – alternative secondary school services.
Provide youth with requirements and information to various alternative schools within our county including charter schools such as County operated Pima Vocational High School and agency operated charter schools such as ACE Charter School.

Identified community resources include:  Fred G. Acosta Job Corps; PCPL; Pima County Las Artes, Arts and Education Center; PPEP, Inc.; PVHS; TYD-ACE; and YOTO.
Summer Opportunities – Summer employment opportunities directly linked to academic and occupational learning.
The WDS connects the youth to one of the summer employers. Summer agencies set up and monitor worksites at a variety of government, non-profit and for-profit worksites. Youth must score at least at their grade level on the TABE to be referred to a job. Those that score lower will be referred to remedial classes or to a summer program combining remedial instruction with work experience.
Identified community resources include:  Goodwill Industries of Southern Arizona, Inc.; PCPL; PPEP, Inc.; SER; TUL; and TYD.
Work Experience – paid and unpaid work experiences including internships and job shadowing.
The WDS will help youth obtain onsite training opportunities within the public/private business sector in order to provide opportunities leading to employment opportunities in targeted industry sectors.
Identified community resources include:  Fred G. Acosta Job Corps; Goodwill; Green for All; Lutheran Social Services Refugee Focus; PPEP, Inc.; SER; TUL; and TYD.
Skill Training – occupational skills training.
Assists youth with occupational skills training through local vendors and/or accredited on-line credentialed vendors based on academic, occupational and career pathway skills assessment. Programs may be structured such as Job Corps and JTED, or enrollment into community college classes.

Identified community resources include:  WIOA One-Stop Individual Training Accounts; Fred G. Acosta Job Corps; Goodwill; Green for All; JTED; Lutheran Social Services Refugee Focus; PCPL; PPEP, Inc.; SER; TUL; and TYD.
Leadership Development – leadership development opportunities.
The WDS arranges leadership opportunities with various educational groups and local service organizations that may provide training opportunities such as United Way sponsored activities.
Identified community resources include:  Fred G. Acosta Job Corps; Green for All; Metropolitan Education Commission; PPEP, Inc.-YouthBuild; TUL; and YOTO.
Supportive Services – support services.
Arranges for work site tools, bus passes, and appropriate worksite clothing, Refer to vendor for behavioral counseling.

Works with Sullivan Jackson Employment Center and Youth On Their Own to secure housing for homeless teens.
Identified community resources include:  Fred G. Acosta Job Corps; Goodwill; Lutheran Social Services; PCPL; PPEP, Inc.; SER; TUL; TYD; and YOTO.
Adult Mentoring – adult mentoring for a duration of at least twelve (12) months, that may occur during and after program participation.
Collaborate with local agencies that provide mentoring services, develop service learning opportunities utilizing civic and or local community engagement organizations, and monitor mentoring activities provided by teachers and worksite supervisors.
Identified community resources include:  Fred G. Acosta Job Corps; Goodwill Lutheran Social Services; Green For All; and YOTO.
Follow-up Services – follow up services for not less than twelve (12) months, after the participant completes the program.
Provide 12 months of follow-up services after completion of program to include: phone contact, in person, home visits, mailed follow-up letters and various social media (text messages, email, etc.), in order to identify follow-up services needed. Services may include academic tutoring, referrals to social and non-profit community organizations.
Counseling – comprehensive guidance and counseling, including drug and alcohol counseling.
The WDS uses behavioral counseling vendors established by a competitive County RFP to refer youth to comprehensive mental health and counseling services.

       Financial Literacy - activity to help prepare youth to make good judgments for the money they receive from their work, including to help them understand the paycheck, various monetary instruments, basic budgeting and saving, and to make informed financial decisions about education, retirement, home ownership, wealth building, or other savings goals.

The WDS will evaluate and track youth needing these services for referral to the One-Stop provider.

Two providers were secured through a Pima County competitive RFP process to represent the Pima County One-Stop and to offer Youth Financial Workshops in accordance to WIOA 681.500:

   Goodwill Industries of Southern Arizona, Inc.
   Tucson Youth Development, Inc.

Entrepreneurial Training

Two providers were secured through a Pima County competitive RFP process to represent the Pima County One-Stop and to offer entrepreneurial training:

   LeadLocal LLC
   Tucson Hispanic Chamber of Commerce

An additional resource is the Pima County Library 101 space.

The WIB Youth Council is working with Justin Williams, Start-up Tucson, to apply for a grant for a youth innovation/idea generation.

Services that Provide Labor Market Information about In-demand Industry Sectors and Occupations
The One-Stop Youth Employment Center offers an annual Summer Youth Employment Program. Once a youth applicant passes a TABE assessment, they are scheduled to attend an 8-hour Employability Skills Workshop prior to their first day of summer employment.

The Employability Skills Workshop is also offered year round to youth who visit any One-Stop Center and they will receive labor market information about in-demand industry sectors and occupations.

WDS also provide in-demand industry sectors and occupations information to clients one-on-one, in training packets and during interviews.

WDS provides some of this information one-on-one.

Postsecondary Preparation and Transition Activities

Metropolitan Education Commission (MEC) Regional College Access Center and looking into the possibility of getting an Americorps member trained by MEC and placed at the One-Stop Youth Center.

Pima County-developed criteria is used in awarding grants for youth workforce investment activities and how the WIB takes into consideration the ability of the providers to meet performance accountability measures based on primary indicators of performance for the youth program as described in section 116(b)(2)(A)(ii) of WIOA in awarding such grants.

To ensure quality, job-driven training programs are available for Pima County youth, the competitive RFP process includes the following criteria to procure youth training programs and to select only eligible youth providers:

  • Financial stability of the service provider;
  • Experience in successfully providing services to disconnected youth and youth with barriers to employment, including youth with disabilities;
  • Demonstrated success in serving youth, specifically youth with barriers and out-of-school youth;
  • Length of time in business;
  • Network of business and community partners;
  • Ability to meet performance accountability measures based on performance indicators for youth;
  • Demonstrated training program related to an in-demand occupation, or career pathways identified in the state and Pima County Workforce Development Plans; and
  • Demonstrated training program results in a recognized credential.
The Pima County One-Stop Partners collaborate with employers in high growth/high demand industries, training and education providers, and community-based and faith-based organizations to operate a One-Stop Youth Services network. Partners such as Arizona D.E.S. Vocational Rehabilitation Services, Arizona D.E.S. Workforce Service, JTED, Job Corps and Pima Vocational High School Charter School also play vital roles in the network.

The network offers a “no-wrong-door” access to an integrated menu of community youth service options, such as dropout retrieval programs, work experience opportunities, youth development activities, support services and training. Individualized guidance by caring adults is the glue that holds the system together.

Download Printer-friendly Version

One-Stop Training Services

d. Training

A description of how training services under chapter 3 of subtitle B will be provided in accordance with section 134(c)(3)(G), including, if contracts for the training services will be used, how the use of such contracts will be coordinated with the use of individual training accounts under that chapter and how the local board will ensure informed customer choice in the selection of training programs regardless of how the training services are to be provided.

Most Title I Adult and Dislocated Worker (DW) training is delivered via an Individual Training Account (ITA). ITAs are only issued for programs on the Eligible Training Provider List (ETPL).  

Some training is delivered is delivered by On-the Job Training Contracts and some is delivered via special customized training contracts.
A job seeker interested and/or in need of training must be eligible for a funding stream, be enrolled in the required state Arizona Job Connection (AJC) database at at the time of this writing, have a readable resume in AJC that can be updated as new skill sets are added, and work with an assigned case manager to develop a plan that includes a checklist

Each week, a committee reviews all training plans prepared in the past week for viability and Priority of Service. If approved, an ITA voucher is generated. If rejected, the client may appeal or redo the training plan.
ITAs currently have a $3,000 cap. Exceptions may be requested by the training committee and must be accompanied by a written justification and approved by a Pima County Community Services, Employment and Training (CSET) Program Manager.

Changes to the ITA level are recommended by program staff who develops a proposal for the WIB’s review and approval:

1.  WIB Performance and Accountability (P&A) Committee reviews proposal
     and if in agreement, will forward proposal to the WIB Executive
2.  If WIB Executive Committee approves proposal it will be
     forwarded to WIB; and
3.  WIB will review recommended proposal and approve or deny proposal.

On-the Job Training (OJT) Contracts:  The Pima County One-Stop system places between 40 and 50 WIOA Adults and DW in OJT positions each year, 15-20 Veterans, a few Homeless clients, a few WIOA Older Youth, and participants from other programs that may have OJT funds available, such as Older Worker Programs.

In the 1990s, Pima County received a special “OJT Broker” grant from the U.S. Department of Labor, and has used the model established under that grant. When the County conducts a Request for Proposals for WIOA, it includes specific criteria for an “OJT Broker.” The successful contractor then works as a “Broker” between businesses and Workforce staff to help employers fill positions with candidates from program rosters. The “Broker” can generally write and execute contracts faster than the County can, and also reimburse employers faster. This makes the program more appealing to employers. OJT’s are also limited to the $3000 cap used for ITAs. The funding is a reimbursement to the employer who hires the person for the training necessary for the person.

Customized or special Contracts:   Over the years, the One-Stop has worked with industry and training institutions to develop special “exception” training programs. In the past, several apprenticeship programs have been established for classroom training in Solar Installer, Hybrid Mechanic, Histology Technician, Machinist, Electronic Technician, and Hospital Based Nursing. Classroom trainings have been created through this method as well. If an existing provider cannot conduct the training, an RFP process must be used.

If the demand for the training is consistent, then the curriculum that is developed is submitted to the Eligible Training Provider List by the training institution.

Download Printer-friendly Version

computer class

e. Co-Enrollment

All Title I adults and dislocated workers are co-enrolled with Title III Employment Services, and where appropriate are co-enrolled with Title II
Adult Education and Title IV Rehabilitation Services.

Co-enrollment is facilitated by shared systems, as in the case of the Arizona Job Connection system used by both Title I and Title III, and the TABE Online testing database administered by Adult Basic Education for College and Career for both Title I and Title II participants.

Coordinated referral processes will be used to connect vulnerable populations with the ARIZONA@WORK system in Pima County. In this type of process designated points of contact are assigned by each partner to receive referrals and provide feedback on the services provided. The referring entity obtains permission from the customer as appropriate to be able to share basic information with the ARIZONA@WORK point of contact and to continue coordinate ongoing services by both/all partners. Referring entities include the TANF Jobs Contractor (currently ResCare), Supplemental Nutrition Assistance Program, Pima County Adult Probation, Pima Community College Adult Basic Education for College and Career, Vocational Rehabilitation, Community Action Agency, Pima County Health Department WIC program, and several alternative charter high schools.

Pima County aggressively seeks to leverage amounts available for training by co-enrolling individuals with other funding sources. For example almost 100% of local TAA clients are co-enrolled with WIOA Dislocated Worker funds. Many low-income adults are enrolled in the HHS funded Health Professions Opportunity Grant to Pima Community College, of which Pima County is a sub-grantee.

The County has obtained several H1B grants which have enabled it to develop training programs for incumbent workers in skill shortage fields that employers would otherwise have to hire people from out of the country on “H1B” visas. Other projects have been partnered with State Job Training Grants.

Partners and subcontractors have obtained grants by leveraging the One-Stop. For example, Goodwill, who houses a person from the Business Services Team, obtained a grant from the City of Tucson to train people in selected occupations.

Download Printer-friendly Version

Tucson Hispanic Chamber

f. Entrepreneurial Skills

A description of how the local area will promote entrepreneurial skills training and microenterprise services.

The Pima County WIB and One-Stop Partners promote the bringing together of workforce development, educational, and other human resource services in a seamless customer-focused service delivery network that enhances access to the programs’ services and improves long-term employment outcomes for individuals receiving assistance. 

Pima County’s WIB recognizes the importance of entrepreneurial training and microbusiness development, and issued a competitive Request for Proposals (RFP) in order to offer workshops to job seekers that will introduce them to entrepreneurial opportunities and stimulate them to consider issues involved in working for themselves versus working for someone else.

The four workshop categories include:

  1. Entrepreneurial Introduction
  2. Youth Entrepreneurial
  3. Business Start-Up
  4. Self-Employment

Category:  Youth Entrepreneurial -- A workshop for WIOA Youth that takes into consideration the elements discussed in WIOA 681.560. This could be offered classroom style or as a hands-on, project-based workshop to introduce young adults to the process of brainstorming, formulating, testing, developing and prototyping innovative ideas based on the behaviors, needs or desires of potential customers, and the essential steps from concept to launch of starting a new venture.

The Pima County One-Stop expects to offer this once a quarter for youth. While it is a required service offering for WIOA Youth, the One-Stop may ask the contracted provider to host the same type of training for WIOA Adults or Dislocated Workers (DW). The "Youth Entrepreneurial Workshop" contract was awarded to LeadLocal LLC.

Category:  Entrepreneurial Introduction -- Introductory sessions for people considering to start a business or becoming self-employed. The Entrepreneurial Introduction Workshop contract was awarded to the Tucson Hispanic Chamber of Commerce.

Category:  Business Start-Up -- Hands-on sessions to assist potential entrepreneurs in:
  • Generating and testing or refining their business idea;
  • Understanding their customer;
  • Determining what type of business plan they need in order to launch, and developing plan components;
  • Determining their financing needs and strategies;
  • Developing a marketing strategy;
  • Structuring and registering their business;
  • Obtaining applicable licenses and permits; and
  • Understanding regulatory environment and legal resources.
Category:  Self-Employment -- To develop or clearly define a self-employment plan for prospective independent contractors or sole proprietorships, that may include issues such as:
  • Up-front requirements and costs;
  • Income tax reporting;
  • Business and professional licenses;
  • Legal issues and insurance;
  • Projected expenses and revenues;
  • Reaching, cultivating and retaining customers; and
  • Operations plans, such as facilities, equipment, tools, supplies, and schedules.

Introductory workshops in this area may be followed by referral to programs in the community that offer more specialized assistance to entrepreneurs. For example the Small Business Development Center (SBDC) operated by Pima Community College can provide referral services to One-Stop clients with regard to the best agency or entity to meet the client's needs regarding self-employment and where they are in that process (i.e., conceptualization to start-up to commercialization), including the range of services available through the SBDC. In addition, the SBDC conducts outreach to minority communities and communities of poverty to increase awareness of and access to entrepreneurship resources and services.

A short workshop can be coupled with any approved Eligible Training Provider programs offering entrepreneurial skills training or skill training in certain occupations that support a viable self-employment plan such as truck driver training or home repair.

Download Printer-friendly Version

Innovation Corporate Center

g. Career Pathways

How the local board will facilitate the development of career pathways.

The Pima County WIB has an active history of supporting and convening sector partnerships that have spurred the development of career pathways within manufacturing, logistics and supply chain management, and healthcare.

As the diagram below shows, sector partnerships create an ecosystem in which strategic partners can work together to create new pathways, or improve existing ones, based on industry needs.

career pathways As complementary approaches, the sector partnership defines industry demand for skills, while the career pathway provides educational options that assure an appropriate talent pool to support business retention, expansion and attraction.

The next diagram (adapted from the U.S. Department of Labor’s Career Pathways Toolkit) illustrates how design elements of career pathways are driven by industry input about the movement of employees through progressively higher-skilled occupations, and the specific competencies and standards required for each occupation.

In its self-assessment, the Pima County WIB identified 14 existing career pathways:
  1. Behavioral Health
  2. Dental support
  3. Health Information
  4. Medical Laboratory
  5. Medical support
  6. Nursing and Patient care
  7. Surgical support
  8. Welding
  9. Machining
  10. Logistics
  11. Bioscience/biotechnology
  12. Aviation Technology
  13. Electrical Apprenticeship
  14. Electrical and Gas Utility Technician

In each one of these programs, local sector partnerships have provided leadership at some stage in the career pathway development.

This includes scenarios in which workforce system educational and/or workforce partners began working to develop, improve and articulate a career pathway, which then subsequently became the focus of a sector partnership which is now working to align it with industry needs.

Each one of these career pathways in Pima County offers financial and case management support through the ARIZONA@WORK Pima County One-Stop public workforce system and outreach to engage target populations. WIOA Title IB formula funds, the Health Profession Opportunities Grant (HPOG), and the Youth CareerConnect (YCC) Grant have all been key resources in these efforts.

All of the above career pathways at Pima Community College (PCC) offer stackable credentials developed or adapted based on industry input and standards to promote advancement and employment, and some of them also offer opportunities to attain industrial certifications and credit-based degrees/certificates simultaneously. The stacked credentials facilitate participants leaving and re-entering the pathway to work, with each component of education or training resulting in a credential that increases earning power.

In many cases, the career pathway offers embedded work-based learning opportunities, such as internships or clinical rotations.

Each of the 14 career pathways features a linkage with secondary education, allowing training participants opportunities to complete a high-school diploma, High School Equivalency (HSE) or GED, or address basic-skill gaps that may be a barrier even for people who have a diploma.

In some cases, this linkage is provided through a high-school Career Technical Education (CTE) program offered through the Pima County Joint Technical Education District (JTED) and various local high schools.

In the case of behavioral health and machining, PCC Adult Basic Education for College and Career has collaborated with PCC CTE programs to offer Integrated Basic Education and Skill Training (IBEST) programs in which two instructors teach academic and technical skills simultaneously.

In the case of the HPOG health professional pathways, college readiness classes offer contextualized, accelerated instruction in order to prepare students specifically for health occupational coursework.

Two more career pathways begin at the post-secondary level, but have the other career-pathway features of industry sector leadership, workforce system support and stackable credentials.

A national utility industry partnership, Center for Energy Workforce Development, led the creation of Get Into Energy in partnership with Arizona utility companies and a consortium of community colleges.

In the construction field, consortiums of union and non-union employers have created registered apprenticeships that offer the opportunity to work at increasing pay rates tied to skill gains and earn certificates toward a journeyman-level electrician.

In order to facilitate continued development of career pathways, in response to needs defined by sector partnerships, the Pima County WIB will continue its linkages with, and participation in, the following sector partnerships as described in Section 7.b.:
  1. Southern Arizona Manufacturing Partners (SAMP)
  2. Southern Arizona Logistics Education Organization (SALEO)
  3. Tucson Healthcare Industry Sector Partnership
  4. Arizona Sun Corridor Get into Energy Consortium
  5. Innovation Frontier Southwest (IFS)

The WIB will also continue its participation in the Pathways to Prosperity Initiative being led by the Center for the Future of Arizona (CFA) in partnership with the Harvard Graduate School of Education and Jobs for the Future.

CFA works with educators and employers to build a system of grades 9-14+ pathways that combine high school and community college, resulting in students earning technical certificates and degrees in industry areas of critical importance to workforce and economic development in Arizona. CFA initially seeks to develop pathways in the Phoenix and Tucson labor market regions, and will build on the work of SAMP and YCC to broaden the pathways in manufacturing and bioscience.

The WIB will use the following practices to support career pathway development:
  1. Advocate for training programs that form components of career pathways in conjunction with a sector partnership to be submitted for inclusion on the Eligible Training Provider List (ETPL). Give priority for approval on the ETPL to such programs so that they may be supported with WIOA-funded Individual Training Accounts (ITA)
  2. Include career pathways as a rating framework in competitive Pima County Request for Proposal (RFP) processes (when applicable). For example, programs could receive points for incorporating design elements of a career pathway, such as integration of industry-recognized credentials, basic education and support services.
  3. Continue investment in career pathways as a central priority for program development activities, including grant-seeking, partnerships and resource leveraging.
  4. Dedicate the Performance and Accountability Committee to researching potential barriers to career pathways. These could include:
    1. Regulatory barriers, such as eligibility criteria.
    2. Administrative barriers, such as program exit triggered by entry into employment.
    3. Data management barriers that may inhibit data collection and evaluation of participants’ progress through career pathways.
    4. Performance disincentives, such as employment measures that might be impacted by keeping employed participants active or re-enrolling the same participant for the next level of training.
    5. Financial disincentives, such as higher cost of training the same participant through multiple levels of education and training.
Download Printer-friendly Version


h. Credential Attainment

How the local board will improve access to activities leading to a recognized postsecondary credential (including a credential that is an industry-recognized certificate or certification, portable, and stackable).

The Pima County local workforce system historically has emphasized education and training activities, which consistently represent about 50% of both enrollees and expenditures across all WIOA Title I programs.

That impact has been amplified by obtaining discretionary grants, and partnering with other entities that have resources for education and training.

For example, the recently completed H1-B and Advanced Manufacturing Jobs and Innovation Accelerator (AMJIA) grants resulted in 391, and 199 participants enrolled in training, respectively, and earning a total of 613 industry-recognized credentials.

The WIB will continue to emphasize, and if possible increase, access to post-secondary training through the following practices:

  1. Embed career pathways, long range career planning, and livable wage concepts in all career counseling and career exploration activities.
  2. Continue to offer financial assistance for tuition, books and other training related costs for enrolled participants who have completed a training plan for an eligible training provider.
  3. Observe and mirror state ETPL policy that limits eligibility to programs that lead to a recognized postsecondary credential (including a credential that is an industry-recognized certificate or certification, portable, and stackable).
  4. Partner with programs that provide effective pre-college preparation.
  5. Continue support and partnership with College student services to maximize Pell Grant financial aid leveraging and tracking.
  6. Pursue discretionary grants to expand available direct financial aid for training.
  7. Partner with employers to provide incumbent worker training that leads to recognized credentials.
  8. Partner with educational institutions that offer credit for learning that occurred outside of the scope of formal higher education coursework and prior to students’ enrollment at the institution, including from military service, job-related training, and volunteer arenas.
  9. Partner with educational institutions to develop more seamless transfer pathways to professional degree programs, including for people who have completed certificates and associates of applied science degrees for direct employment.
Download Printer-friendly Version

Follow UsShare this page

Community and Workforce Development

Kino Service Center
(Dislocated worker)
2797 E. Ajo Way
Tucson, AZ 85713

(520) 724-7700

Veterans Workforce Center
2801 E. Ajo Way
Tucson, AZ 85713

(520) 724-2646

Rio Nuevo Center
(Unemployed adults)
340 N. Commerce Park Loop
Tortolita Building
Tucson, AZ 85745

(520) 724-7650

Sullivan Jackson Employment Center
(Homeless individuals)
400 E. 26th St.
Tucson, AZ 85713

(520) 724-7300

Youth Employment Center
320 N. Commerce Park Loop Sentinel Building, 2nd Floor
Tucson, AZ 85745

(520) 724-9649

Housing Center (El Banco)
801 W. Congress St.
Tucson, AZ 85745

(520) 724-2460

Department Home Page
Department News
Department Directory
Department Feedback Form
Department Calendar
Boards, Commissions and Committees