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  • Remote Inspection Program Details

    The purpose of the Remote Inspection Program is to provide an alternative to on-site inspection for situations requiring more prompt service or when a specific inspection time is desired.  The program requires a client to use the Skype app on a 4G smart phone in order to interact with the Pima County inspector.  The inspection process is as follows: Clients schedule a remote inspection through our calendaring service; the inspector initiates a Skype call to the client; the inspector directs the client to send video images of the work that needs to be inspected ; and the inspection results are entered in our system for client to view on our web site.

    Eligible Permits:

    • Any permit initialized after 7/1/2014  
    • Sites-off-model permits are eligible for remote inspection if the County has an updated electronic copy of the model plan
    • Permits falling outside the above two bullet parameters may be considered upon receipt of an electronic scanned PDF of the approved plan set which may be emailed to BuildingSafetyAdmin@pima.gov asking that the PDF be attached to the permit record for purposes of remote inspection (files greater than 20MB shall require delivery via jump drive or FTP site)

    Note:  Based on the size and/or complexity of the project it may not be possible to complete the inspection via the Remote Building Inspection Program.  In that case, the remote inspector will partially approve the inspection and make every effort to route a field inspector to complete the inspection the same day.  If this is not possible the inspector will schedule a field inspection for the next business day.

    Note: The extent of work covered by the 0130 and/or the 0140 inspections exceeds what is possible via remote inspection on a complete house or additions greater than 1,000 S.F. in size.  A remote inspection may be used as a re-inspection to verify any corrections noted during the field inspection.

    Client Responsibilities

    1. 4G wireless service

      Ensure your inspection location has 4G connectivity and your smart phone or tablet has 4G connectivity.  Note that 3G connectivity may not provide the speed and clarity required to complete the inspection. If this is the case, the inspector may change the inspection request status to not-ready, partial, or failed as applicable.  See item 8 below.
    2. Set up Skype

      Download Skype on to your smart phone and create a Skype account.  Hot tips that make it easier for us to connect with you:
      • Sign up with email, or after you have a Skype account:
      • Go to your profile and enter your email and Tucson and AZ for City and State
      • Android users:  go to settings and allow IM and Calls from all users
    3. Android           iPhone         Windows Phone

      (Note:  the above links are to Skype.  "Skype for Business" is not supported at this time.)
    4. Prepare for the inspection

      Prior to scheduling, ensure that the necessary tools based on type of inspection are readily available.  For example, carry a tape measure, level, GFCI tester, step ladder (for close ups of ceiling), etc.
    5. Schedule the inspection

      1. Visit our calendaring service.   Check for the County logo at the top of the page.  Click here for step by step instructions for the calendaring service.
      2. Follow the on-screen instructions.  First time users will be prompted to create a profile.
        1. For first time users, Pima County staff will send you a Skype contact request based on the Skype name you entered in your AppointmentPlus profile.  (Click here for help finding your Skype Name.)  Please respond to this request prior to your scheduled inspection time
        2. You will also receive a contact request each time a different inspector will be doing your inspection.  Please respond to these requests prior to your scheduled inspection time.

        You will be prompted to enter the permit number and the requested inspection numbers.  These numbers are located on your permit.

    6. Prepare to receive the Skype call

      1. Make sure the smart phone or tablet is fully charged.
      2. Respond to any Skype contact request received from Pima County Staff.
      3. Be ready to accept video call at scheduled time.
      4. Have the required tools (See item 3 above for examples).
      5. Turn off phone notifications that may interrupt the Skype call.  This is an important step because notifications freeze the Skype call and will cause delays to the inspection.
        1. iPhone iOS 8.4  in Settings:
          1. Tap on "Do Not Disturb"
          2. Set the "Manual" slider button to be green
          3. Scroll down to "Silence"
          4. Tap next to "Always" to add a check mark
        2. Android OS 5: in Settings:
          1. Tap Sounds and Notifications, 
          2. Under Notifications section, "Do Not Disturb, tap "Off
        • (Remember to turn back on after your inspection.)
      6. Use ear buds with microphone to improve communication.
      7. Make sure power tools and equipment are not running so that the call audio is clear.
      8. Set your phone so that you have the small screen of what the inspector sees:
        1. Tap the Skype screen to access the tool bar
        2. Tap the camera icon
        3. In the small view the inspector sees, tap the reverse camera icon
    7. Start the inspection

      1. Begin inspection at street view looking at structure.
      2. The address must show in the initial view
      3. Follow the directions of the inspector
      4. Walk inspection in clockwise direction horizontally.
      5. Walk inspection from bottom to top vertically (if multiple floors).
      6. Make note of any correction items.
    8. Inspection approval

      The inspector will tell you if the inspection passed.  Congratulations!
    9. Inspection failure

      1. The inspector will update our permitting system after the Skype call is completed.  These comments will be available on our web site.
      2. The inspector will assess an additional fee for re-inspections, if applicable
      3. If applicable, pay fee on-line prior to scheduling re-inspection.  Use the right banner Online Payment button
      4. Scheduling of same day reinspections is based on availability of time slots in the calendaring service.  Your inspector may provide the option for you to send a correction video or photos to remote.inspection@pima.gov 
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    Daniel Ice
    Chief Building Official

    Lauren A. Ortega, PE
    Deputy Director

    Joseph Godoy
    Principal Site Review Manager

    Mark Masek
    Plans Examiner Supervisor

    Robin Freiman
    Addressing Official