Health Alert:   COVID-19 Transmission Level:   MODERATE   More information
Wear a mask; stay home.

6. Access

Sun Tran Bus
Access to employment, training, education, and supportive services is a key factor in individuals' ability to move out of poverty, rebound from a layoff and develop meaningful careers. Often the very factors that make these services critical for vulnerable populations are the same factors that limit accessibility of services.

Download Printer-friendly Version


Adult Probation

a. Overcoming Barriers

A description of how the local board, working with the entities carrying out core programs, will expand access to employment, training, education, and supportive services for eligible individuals, particularly eligible individuals with barriers to employment.

System On-Ramps

Coordinated referral processes will be used to connect vulnerable populations with the ARIZONA@WORK Pima County One-Stop workforce system. In this type of process designated points of contact are assigned by each Partner to receive referrals and provide feedback on the services provided. The referring entity obtains permission from the customer as appropriate to be able to share basic information with the One-Stop point of contact and to continue to coordinate ongoing services by both or all Partners.
Referring entities include:
  1. Temporary Assistance for Needy Families (TANF) Jobs Contractor (currently ResCare Workforce Services-Arizona, Inc.);
  2. Supplemental Nutrition Assistance Program (SNAP);
  3. Pima County Adult Probation
  4. Pima Community College Adult Basic Education for College and Career;
  5. Arizona D.E.S. Vocational Rehabilitation Services;
  6. Pima County Community Action Agency (CAA);
  7. Pima County Health Department Women, Infants and Children (WIC) Program; and
  8. Alternative charter high schools.

Basic Skills/Readiness

The ARIZONA@WORK Pima County One-Stop workforce system will promote an integrated continuum of skill-building offerings to ensure that individuals with barriers to employment obtain the skills required to be successful in career technical education needed to earn a sustainable income. The Core Partners will share curriculum, provide cross training, and co-enrollment of participants to maximize options among the following resources:

Pre-Employment Transition is a Vocational Rehabilitation program designed for high-school aged youth transitioning from special education into the labor force. The curriculum focuses on communication and self-advocacy skills as well as workplace etiquette.

Pre-Employment Seminars are provided by the WIOA Title I program for any job center customer and all enrollees in individualized career services. Components include identifying transferable skills, career exploration, resume development, practice interviewing and job retention skills. The Pima County Title I program also offers a three-day Computer Fundamentals class to give job seekers the digital literacy needed to apply for jobs, set up e-mail, and use Microsoft Office applications for basic functions.

The Pima County Adult Probation LEARN program offers adult education classes for Adult probationers, juveniles sixteen and older who have been sentenced to adult probation and other adults from the community, and has added a variety of other classes that benefit probationers’ reintegration into society. Classes now include Cognitive Skills training and some workforce skills.

Since the Great Recession Pima Community College (PCC) Adult Basic Education for College and Career (ABECC) has partnered with Pima County and PCC Career Technical Education (CTE) programs to offer adult education classes that are contextualized in career-specific content in order to accelerate learning gains and increase participant advancement into career technical education. Recently the partners have expanded career pathway development by means of Integrated Basic Education and Skill Training (IBEST) programs, College Bridge programs and Healthcare College Readiness classes. Targeted career fields have included behavioral health, hotel management, logistics, manufacturing/machining, and green construction jobs.

Portable and Stackable Credentials

The WIB will continue to promote and advocate for more local training options that result in portable, stackable and industry-recognized credentials, especially through sector partnerships with industry representatives to focus on talent development strategies, skill gaps and emerging needs. The Pima County WIOA Title I programs will incorporate information about the advantages of stackable and portable credentials in career counseling and will work to ensure that new or improved credentials that offer these features are quickly submitted for approval and listing on the Eligible Training Provider List (ETPL).

Transitional Jobs

The Pima County WIOA Title I program will utilize Transitional Jobs as part of the career pathway for individuals with barriers to employment, especially long-term unemployed, Unemployment Insurance exhaustees and job seekers with limited work experience. Transitional Jobs will incorporate some aspects of the local on-the-job training (OJT) model, for example establishing specific soft skills as competency attainment goals to be taught, tracked and evaluated by the employer.


The Core Partners will work together to develop new capacity to facilitate volunteer experiences for participants, where feasible. Such experiences may be easier to secure than OJT or Transitional Jobs and can provide valuable exposure to the target career field and contacts with potential future employers.

Supportive Services

The Core Partners and other mandated and non-mandated Partners will compile an inventory or the many different types of supports each program can provide for job seekers to overcome various barriers to employment. Each program has restrictions and capacity limitations, but co-enrollment and joint service delivery strategies can be used to maximize available support. The local area will develop an updated procedure for needs assessment, service planning and budgeting that will be the basis for coordination of resources from multiple grants, including Pell grants.

Download Printer-friendly Version


One Stop Computer Training Class

b. Technology and Rural Access

A description of how the local board will facilitate access to services provided through the one-stop delivery system, including in remote areas, through the use of technology and through other means

The ARIZONA@WORK Pima County One-Stop delivery system facilitates access to technology by providing public computer work stations and other equipment for customers to use, basic Computer Fundamentals workshops, and one-on-one technical assistance to help customers use technology-based services, including:
  • Labor exchange services through;
  • Electronic resumes and social-media-based professional networking;
  • online labor-market information, such as AZ Career Information System, job search tools and job applications;
  • Test of Adult Basic Education (TABE) online assessment system;
  • Online education programs including My Foundations lab, Plato, and Skills Tutor; and
  • The unemployment benefits application system at

Technology-based services comply with technology standards set by each partner and drive toward ADA compliance.

The WIOA Title I program uses budgetary targets to ensure a proportion of investment in career services is directed towards rural residents, and awards a portion of its provider contracts based on rural service capacity, track record and identified scope of services.

Adult Education programs offer (section 5.e.) online (distance learning) and computer-aided (hybrid) instruction for adult learners.  Distance learning classes assist students who cannot attend regular, face-to-face classes.  With the exception of face-to-face orientation and assessment, learners can study online and communicate with their teacher from home, local library, or anywhere.

Internet-connected computer labs are available at all Adult Education centers which allow for computer-assisted instruction and hybrid learning opportunities.

Download Printer-friendly Version

graphic description

c. Accessibility Compliance

A description of how entities within the one-stop delivery system, including one-stop operators and the ARIZONA@WORK partners, will comply with section 188, if applicable, and applicable provisions of the Americans with Disabilities Act of 1990 (42 U.S.C. 12101 et seq.) regarding the physical and programmatic accessibility of facilities, programs and services, technology, and materials for individuals with disabilities, including providing staff training and support for addressing the needs of individuals with disabilities.

  1. Describe a system that includes compliance with Workforce Innovation & Opportunity Act (WIOA) Section 188, Title IV of Civil Rights Act of 1964, Section 504 of Rehabilitation Act of 1973, Age Discrimination Act of 1975 and Title IX of the Education Act of 1972, and the current State of Arizona Method of Administration (MOA).

    The ARIZONA@WORK system in Pima County has a designated Equal Opportunity (EO) Officer whose contact information is on signage posted throughout the ARIZONA@WORK Job Center facilities. All enrolled Title I participants receive EO information, including the contact information to file an EO complaint and sign to confirm that they have received and read the information. The EO Officer conducts annual accessibility inspections and consults with Arizona D.E.S. and with local community-based organizations, such as the Community Outreach Program for the Deaf (COPD) and Direct Center for Independence to learn how the job centers could become more accessible.
  2. Reference policies in process.

    ARIZONA@WORK Job Centers in Pima County
    Pima County-operated ARIZONA@WORK Job Centers are subject to the Pima County Board of Supervisors Policies 21.1 Equal Employment Opportunity and 30.2 Americans with Disabilities Act.

    ARIZONA@WORK system WIOA Equal Opportunity And Discrimination Complaint Procedure 

    Pima Community College - Processes, Policies and Practices
    Employees and Students:  Any College employee or student who believes he or she has been discriminated against on the basis of race, color, national origin, gender, age, religion, disability, sexual orientation or veteran status may contact the EEO/Affirmative Action/ADA office to file a complaint. The complaint must
    be filed within 90 days of the last act of alleged discrimination which violated federal law, state law or College policy. The links below provide an overview of the steps included in the process and specific information on official College policy and practice.

    PCC Discrimination Complaint Process 

    PCC Standard Practice Guide 1501/AA – Procedure for Complaints of Discrimination, Harassment and Retaliation

    PCC Administrative Procedure 3.46.06 - Complaint Procedure for Students with Disabilities

    In addition, the College voluntarily applies the principles of Affirmative Action to guide and monitor its recruitment effort thereby fostering a diverse and qualified employee population in all areas of the College community.

    PCC Board Policy 5.10 – Equal Employment Opportunity, ADA, Non-Discrimination and Anti-Harassment (including Sexual Harassment)

    Arizona Superior Court in Pima County Adult Probation Department
    Documentation Requirements to Establish Coverage under ADA/504, Title II Physical/Systemic/Sensory Disabilities
    Access to Court Services by Persons with Disabilities Policy No: 203
  3. Describe how each access site identified in the plan will ensure compliance with all elements in the State’s MOA (i.e., Equal Opportunity and Americans with Disabilities Act requirements, including meeting LEP communication requirements).

    The Tucson D.E.S. offices have a computer resource area that is available for clients to use where clients are able to access the internet for job search. The Rehabilitation Services Administration (RSA) assists with meeting the accessibility needs of individuals with disabilities and to further help with ameliorating these accessibility limitations RSA has assistive technology available for clients to use such as a CCTV, video phone and UBIDUO. Additionally, RSA is located in D.E.S. locations and the buildings provide full accessibility for persons with disabilities. This includes physical access to the building, access to information and including information in accessible modes (e.g., large print, braille, etc.). RSA is committed to the principles and requirements of the ADA.

    RSA is committed to provide quality services to members of the local community. RSA will have a staff member two times a week at the ARIZONA@WORK Job Centers in Pima County who will be available to meet with potential clients for the Vocational Rehabilitation (VR) program. This staff member will be available to take client referrals, provide on-site orientations, and offer other services as needed. Additionally, RSA will also have a staff member at the ARIZONA@WORK Job Center’s Youth Employment Center. The RSA staff member will be available to provide youth with information regarding the RSA program, take referrals and facilitate orientations to youth interested in receiving services through RSA.

    RSA will work collaboratively with the ARIZONA@WORK Job Centers by offering RSA clients who will be placed under OOS the option of being referred to a Center for employment related services. With approval of clients by signing a release of information, RSA will release evaluations to the Center such as psychological evaluations, functional capacity evaluations and other evaluations paid for by RSA that will further help the client meet the eligibility requirements through the Center. Additionally, RSA and the Center will work collaboratively by serving mutual clients simultaneously by utilizing each other’s services as comparable benefits to better serve clients in reaching successful employment outcomes.

    Pima Community College(PCC) Equal Opportunity (EO) and Affirmative Action (AA).

    PCC is committed to an environment free of unlawful discrimination, harassment and retaliation. The College’s commitment to EO principles encompasses both the letter and the spirit of the federal and state laws that prohibit discrimination in employment.

    Retaliation against a person who has filed a complaint or who is cooperating with an investigation or participating in an investigation is also prohibited. Acts of retaliation may be grounds for disciplinary action up to and including termination of employment.

    PCC Access and Disability Resources (ADR)

    ADR works to open PCC’s educational opportunities to the entire community, including those with disabilities, by supporting the creation of a College environment without physical, social, or academic barriers. At ADR we recognize that disability is an integral part of diversity and seek opportunities to advocate for and be a resource for inclusive design practices in facilities, communication, and instruction.

    In accordance with the Americans with Disabilities Act (ADA) and the Rehabilitation Act of 1973, Section 504, no qualified person will be denied access to, participation in, or the benefits of, any program or activity operated by PCC because of disability. Visit

    Arizona Superior Court in Pima County Adult Probation Department
    The Arizona Superior Court in Pima County and the Adult Probation Department of which LEARN is a unit, not only complies with all federal regulations but goes above and beyond them in protecting the rights of employees and those who pursue employment with us. The most current version of the EO Plan and the Diversity Policy along with the Court’s policy on ADA Accessibility are available to ARIZONA@WORK Job Center clients.
  4. Provide contact information and identification of the local, state, and federal EO Officers. Explain how it’s available in all facilities that are used to conduct WIOA Title I funded activities or training.

    Local EO Officer
    ARIZONA@WORK Job Center
    Rosemary Cora-Cruz
    Equal Opportunity Officer
    Kino Service Center
    2797 East Ajo Way
    Tucson, Arizona 85713
    Telephone: 1-520-724-7700

    State WIOA EO Officer
    Arizona Department of Economic Security, Employment Administration
    Lynn Allen Nedella
    State WIOA Equal Opportunity Officer
    4000 N. Central Avenue, Suite 1550
    Phoenix, Arizona 85012 MD5771 
    Telephone: 1-602-542-2487
    Fax: 1-602-542-2491
    Email: or

    Federal EO Officer
    U.S. Department of Labor
    Director, Civil Rights Center (CRC)
    200 Constitution Avenue NW Room N-4123
    Washington, DC 20210
    Telephone: 1-202-219-7026
  5. Include a discrimination complaint process that ensures that no individual is excluded from participation in or with a WIOA Title I funded activity, training or employment for any reason.

    The ARIZONA@WORK system in Pima County is in compliance with Section 188 WIOA Nondiscrimination and Equal Opportunity Regulations (29 CFR Part 38).

    The ARIZONA@WORK system in Pima County prohibits discrimination against individuals in any program or activity that receives financial assistance under Title I of WIOA as well as by the ARIZONA@WORK system Partners listed in WIOA Section 121(b) and in the Executive Summary of this Plan, that offer programs or activities through the ARIZONA@WORK system.

    The ARIZONA@WORK system prohibits discrimination because of race, color, religion, sex, national origin, age, disability, political affiliation or belief, or, for beneficiaries, applicants, and participants only, citizenship status or because of an individual's participation in a program or activity that receives financial assistance under Title I of WIOA.

    ARIZONA@WORK system WIOA Equal Opportunity And Discrimination Complaint Procedure

    Download Printer-friendly Version

Follow UsShare this page

Community and Workforce Development

Kino Service Center
(Dislocated worker)
2797 E. Ajo Way
Tucson, AZ 85713

(520) 724-7700

Veterans Workforce Center
2801 E. Ajo Way
Tucson, AZ 85713

(520) 724-2646

Rio Nuevo Center
(Unemployed adults)
340 N. Commerce Park Loop
Tortolita Building
Tucson, AZ 85745

(520) 724-7650

Sullivan Jackson Employment Center
(Homeless individuals)
400 E. 26th St.
Tucson, AZ 85713

(520) 724-7300

Youth Employment Center
320 N. Commerce Park Loop Sentinel Building, 2nd Floor
Tucson, AZ 85745

(520) 724-9649

Housing Center (El Banco)
801 W. Congress St.
Tucson, AZ 85745

(520) 724-2460

Department Home Page
Department News
Department Directory
Department Feedback Form
Department Calendar
Boards, Commissions and Committees