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  • Medical and Pharmacy

    Important Notice: Special Coverage Provision for COVID-19 

    Updated 03/01/2021

    Medical/RXMedical and Pharmacy Benefit

    There are two High Deductible Health Plan (HDHP) options for medical insurance, one with a Health Savings Account (HSA) and one without. Both plans are offered by Pima County and administered through Aetna. Your plan is based on a combined deductible of medical and prescription claims. The deductible is the total out-of-pocket spending required by you before prescription benefits are paid. Your annual deductible is $2,000 for an individual or $4,000 for a family. Until this deductible is met, you will pay 100 percent for your prescriptions.    

    Aetna - Medical

    • AetnaAetna Choice POS II (Open Access) Network
    • Preventive care covered at 100 percent
    • No referral necessary (prior authorization required for some services)
    • May choose non-participating providers with higher deductible and co-insurance
    Aetna Contact Information:
    Plan: Aetna Choice POS II (Open Access)
    Group Number: 863646
    Member ID: Aetna Member ID Number: Use 000 followed by your EIN (example 000123456)
    Aetna Customer Service: (800) 784-3989
    Informed Health Line: (800) 556-1555  
    Website: Aetna website          

    Teladoc: (855) 835-2362 
    Website: Teladoc website


    CVS/Caremark - Pharmacy

    • CVS/caremarkMembers will have access to all in-network pharmacies (not limited to CVS pharmacies)
    • Mail-order available
    • Specialty medications will be dispensed at CVS pharmacies only
    • Use your medical/RX card for both your medical and prescription needs.
    CVS/caremark Contact Information:
    Group Number: RX1955
    Member ID: Aetna Member ID Number: Use 000 followed by your EIN (example 000123456)
    CVS Customer Service: (888) 202-1654
    CVS Specialty Pharmacy: (800) 237-2767
    Website: CVS website

    Premiums by Fiscal Year



    (Administered by Aetna) Premiums do not reflect Healthy Lifestyle Premium Discounts (HLPDs)

    Level of Coverage








    Employee Only





    Employee + Spouse





    Employee + Child(ren)





    Employee + Family





    **Pima County will pay Health Savings Account (HSA) administrative fees as well as make bi-weekly HSA deposits for employees enrolled in the HDHP with HSA. Employee Only $38.46; Employee plus Dependent(s) $76.92

    ** All COBRA premiums include a 2% administrative fee

    Documents and Resources

    Health Management Support Programs

    Learn how you can prevent health-related medical conditions and/or manage your current health condition.

    Employee Assistance Program (EAP)

    EAP counseling is a no-cost benefit where you may access a counselor for any problem that is affecting your personal and/or professional life. You may see a counselor for up to five sessions per problem. EAP is available to all active Pima County employees. This program also covers your spouse, significant other (living in the home) and children living in the home.

    Learn more by visiting the EAP webpage.    

    Aetna Maternity Programs

    With Aetna’s Maternity Program, you can get special attention for a healthier pregnancy and baby. This no-cost program can give your baby a healthier start.

    Call us toll-free at 1-800-CRADLE-1 (1-800-272-3531), weekdays from 8 a.m. to 7 p.m. ET. or log in to Aetna Navigator at , look under "Health Programs" and choose "Maternity Program".

    Learn more by visiting the Maternity Program webpage.

    In Touch Care (Disease Management Program)

    The In Touch Care program offers support and guidance for covered individuals and their family members looking to manage costly, chronic conditions, including asthma, diabetes, congestive heart failure, coronary heart disease, end-stage renal disease, depression, hypertension, arthritis, and more. Individuals with multiple conditions can also benefit from the In Touch Care program.

    Learn more by visiting the In Touch Care Program webpage.

    Healthy Lifestyle Coaching (HLC) Tobacco Free Program

    The Healthy Lifestyle Coaching (HLC) Tobacco Free program is for employees and their family members 18 years and older who have Pima County medical insurance. To find out more information about getting started call the Aetna Tobacco Free program at 1-866-213-0153.

    The HLC Tobacco Free program has specialty coaches, flexible appointment times, wellness counselors and nutrition specialists. Coaching is available in 20-minute weekly one-to-one sessions for up to one year and/or six 30 minutes “live-meeting” group sessions within a 12-week period. You can elect to have 8-weeks of Nicotine Replacement Therapy (NRT) to support your healthy behavior change. There’s also access to online programs available through Simple Steps to a Healthier Life that include a wealth of educational materials, at-home activities, online workbooks, MP3’s and videos. 

    Please visit our Tobacco Cessation webpage to learn more about the tobacco cessation programs available to you and your family.

    Earn a Healthy Lifestyle Premium Discount if you are tobacco-free for at least the past three months.

    Tools & Resources

    Aetna Navigator

    Aetna Navigator is your member website that is personalized and packed with health and benefits information. To use all of its features, you will need to register at A Spanish version of the Aetna Navigator website is also available.

    Once you are registered, you will have a home page where you may:

    • Review benefits and claims information
    • Email Aetna Member Services
    • Find network doctors, hospitals and other health care providers with

    • Manage your health and health care with online tools
    • Review your online Personal Health Record (PHR)
    • Complete your health assessment
    • Find the latest health and wellness information

    If you're a new member, go to  and select "Register now". Already signed up? Log in now to take advantage of the features and tools.

    Informed Health Line

    Members enrolled in the Pima County medical plan may call the Informed Health Line toll-free at 1-800-556-1555. This service, staffed by trained registered nurses is available 24/7, 365 days a year and is offered through Aetna. You may call when you have a health concern or question. While the nurses aren’t authorized to diagnose or prescribe medications, they may answer questions, help you decide where to seek care and help you take care of a health problem until you get to the doctor.


    In order to use this service, members must be registered. To register, visit  or call (855) TELADOC (855) 835-2362.

    Teladoc give you access 24 hours, 7 days a week to a U.S. board-certified doctor through the convenience of phone, video or mobile app visits. Once you’ve requested a consult, a doctor will call you back typically within 10 minutes.

    It’s an affordable option ($40 per visit) for quality medical care. It is less expensive compared to an urgent care or emergency room visit.


    Teladoc doctors can treat many medical conditions, including:

    • Cold & flu symptoms
    • Allergies
    • Pink eye
    • Ear infection
    • Respiratory infection
    • Sinus problems
    • Urinary Tract Infection
    • And more!


    Teladoc does not replace your Primary Care Physician (PCP), but it is a convenient and affordable option for quality care.

    • When you need care now
    • If you're considering the ER or Urgent Care for a non-emergency issue
    • On vacation, on a business trip or away from home
    • For short-term prescription refills

    Being a Smart Healthcare Consumer

    Taking an active role in your health is the best way to prevent disease, get great care, and reduce costs at the same time. A smart healthcare consumer doesn’t just ask the right questions of their doctor, but knows it’s also about prevention, self-care, and knowing where to find resources. By being a smart healthcare consumer you can make good decisions that will have a positive impact on your physical and financial health. Here are some tips:

    Choosing a Primary Care Physician (PCP) - Putting in as much time to select a new vehicle or appliance as you do your PCP will benefit you greatly.

    Maintain a Healthy Lifestyle - Healthy living is one area of your life you can control. By exercising regularly, eating a healthy diet, being tobacco free, and getting adequate rest, you may help to ward off preventable chronic conditions such as diabetes, cancer, and cardiovascular disease.

    Practice Prevention - By getting the age-appropriate health screenings and immunizations, you are taking a proactive approach to prevent potential conditions. In addition, by knowing what you can do at home to help minimize the symptoms of a cold or flu, you can prevent unnecessary trips to the doctor’s office.

    Look for Ways to Save Money - There are many ways to save money when it comes to seeking care, such as using in-network doctors and facilities. Look for ways to save on your prescription drugs by asking for a generic equivalent or using the mail order option. You should also check your medical bills and explanation of benefits for accuracy, and seek the most appropriate and cost-effective places for your condition.

    Finally, you can earn up to 100 Healthy Lifestyle Activity Points(HLAPs) by signing up and completing the Self-Care Essentials Program.

    Preventive Care

    Preventive health exams or screening services are covered at 100%. They include.
    Important Note: These services do not include diagnostic exams for current chronic health conditions. Please request a routine preventive exam with your doctor when scheduling your appointment.
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    Fax: (520) 724-8150

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    Pima County provides equal access and equal opportunity in employment and services and does not discriminate.

    2019 Pima County Equal Employment Opportunity Plan (EEOP)

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