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  • Peeved by potholes? We’ve got an app for that

    The next time you see a road in need of repair, grab your phone and take a picture. You’ll be taking the first step toward getting that street fixed, thanks to a new app Pima County has launched called SeeClickFix. 

    The app lets residents use smart phones to report road issues directly to the County’s Department of Transportation

    Troubles like potholes, damaged street signs, malfunctioning traffic signals and blocked storm drains, among others, can be reported and tracked through use of SeeClickFix. 
    See Click Fix
    This platform provides an opportunity for the Department of Transportation to improve their customer service and for the community to engage directly with County government and have their road-condition concerns addressed quickly. Because SeeClickFix streamlines the job-tracking process and is more efficient than reporting concerns by phone or email, the public will be better served and cost savings can be transferred into additional resources for road maintenance. 

    “SeeClickFix is an incredibly practical and user-friendly constituent services system and the public has responded positively,” said Ana Olivares, director of the Pima County Department of Transportation. “Since the soft launch of the system earlier this year, we now receive the majority of our service requests through SeeClickFix.”

    SeeClickFix can be downloaded to Apple or Android phones from app stores. From there, SeeClickFix is ready for users to report non-emergency roadway conditions and hazards. 

    Users simply open the app and take a photo of the road issue and submit it. SeeClickFix creates a service request number for review and scheduling. If taking a photo of a road hazard is not possible, because the user is driving or otherwise unable to safely snap a photograph, a resident can open the app and locate the area where they saw the issue using the display map, click and describe the problem and submit their request. The system locates the issue and generates the service request number. The system notifies users via email of the progress of the requested service. 

    “We’re excited at how easily we can communicate with residents and address their concerns. In addition, SeeClickFix’s job-tracking and automated notification features let users track the progress of service requests from start to finish,” Olivares said.

    Keep in mind, however, SeeClickFix isn’t for everything. For police, fire or other emergencies, please call 911. SeeClickFix also isn’t for reporting parking violations, graffiti, noise complaints or other concerns.  

    In addition to the mobile app, constituents also may send road repair requests directly to Pima County at www.pima.gov/SeeClickFix
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