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  • Customer Portal Feedback

    Please Note: This form is used for assistance and/or questions pertaining to the Customer Sewer Service Portal.

    For all other questions, please use the Department Feedback form. This will ensure your concern is routed to the correct team and resolved in a timely manner.
    Wastewater Reclamation Customer Portal Feedback Form

    First Name: *    Last Name: *  

    Email: *  


    Unit, Building, Room:   City:

    State:   Zip code:   Phone: *  

    Please type the topic or subject of your message: *  

    Your Message:

    Did the Wastewater Reclamation Department provide a service for you? *  Yes No

    Date of Service  

    What was the reason for contacting us?: (Pick at least one below.)

      Roaches    Sewer Overflow    Other (Please describe briefly below):

    How long did it take for us to respond?

      0-30 minutes     30 minutes-1 hour     1-4 hours     4-8 hours     8-12 hours   

      12-24 hours     More than 24 hours   

    Did you have direct contact with our staff?
    (e.g., phone, email, in person, etc.)

    Yes No

    If you had direct contact with our staff, how would you rate your interaction?
      Poor     Fair     Good     Excellent     Not Applicable

    How would you rate the knowledge of the staff who assisted you?
      Poor     Not knowledgeable     Somewhat knowledgeable     Knowledgeable     Very knowledgeable     Not applicable

    Please provide the name of the staff with whom you interacted:  

    How would you rate the quality of our overall response?

      Poor     Fair     Good     Excellent     Not Applicable

    If necessary, please provide additional feedback below:

    Referred from Page: 

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    Wastewater Reclamation

    201 N. Stone Ave., 8th Fl.
    Tucson, AZ 85701

    Customer Service: 
    (520) 724-6500
    Customer Service Hours:
    8:00 a.m. — 4:00 p.m.
    24-Hour Sewer Emergencies: 
    (520) 724-3400
    Service Request Online Portal

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