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  • Sheriff’s Department 9-1-1 dispatch center moves to new building

    Mar 11, 2014 | Read More News
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    As part of a larger integrated communications effort that will improve public safety for the community, the Pima County Sheriff's Department moved to a new 9-1-1 dispatch center Sunday, March 16, at the Pima Emergency Communications & Operations Center; a component of the Pima County Wireless Integrated Network project.none
     
    The community’s safety is paramount, so to ensure uninterrupted service during the one-hour period when the 9-1-1 network will be reconfigured, calls from the unincorporated areas of the County and the Town of Sahuarita were temporarily rerouted to the City of Tucson’s 9-1-1 center. That was nothing new. The City already serves as the County’s backup 9-1-1 service provider when necessary, such as when lines are extremely busy.

    As part of our extensive preparation for this project:

    • New 9-1-1 equipment was thoroughly inspected and tested;
    • Sheriff’s staff received extensive training on its use;
    • New 9-1-1 circuits were configured and fully tested;
    • Technicians from CenturyLink and the Sheriff’s Department were present to oversee the cutover, monitor system performance and address any issues that might arise;
    • As one additional layer of preparation, in the event callers in unincorporated Pima County or the Town of Sahuarita were unable to connect to 9-1-1, an alternative number was established to summon emergency assistance.

    Callers in the City of Tucson, Town of Oro Valley, Town of Marana, and on tribal lands were not affected by this transition.