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  • Community Assistance Division

    COVID-19 Response

    For assistance related to COVID-19 please go to tucsonpimaep.com and apply online for assistance or call 520-724-2505 (Hours: Monday - Friday, 8am to 5pm)

    Other rental assistance and eviction protection programs are available please go to pima.gov/RentHelp for more information along with checklists for tenants and landlords

    For more information about financial assistance with bills from Pima County or City of Tucson utilities, go here: pima.gov/UtilityBillsHelp

    Contact the Community Assistance Division at 520-724-2667 for non-COVID related assistance (Hours: Monday -Friday, 8:30am to 10:30am)

    For a list agencies and their services including other community-based organizations that assist with rent and utility assistance

    Community Assistance Division

    The Pima County Community Assistance Division mission is to assist low-income individuals and families with reaching higher levels of economic and social self-sufficiency through the delivery of basic needs services and to advocate for low-income individuals. The Community Assistance Division will deliver services in a respectful, timely, and compassionate manner.

    As the designated Community Action Agency since 1981, the division has established excellent partnerships with many community-based organizations. Major partners include our seven Emergency Services Network (ESN) agencies, 11 Community Services Block Grant (CSBG) agencies and our five LIHEAP Affiliate agencies, which empower CAD to provide assistance to eligible individuals and families to support basic needs, prevent homelessness, and promote self-sufficiency.  

    Current Funding Entities: Arizona Department of Economic Security/DAAS; Wildfire, US Department of Treasury, Office of Federal Emergency Management Administration (FEMA)

    CAA logo

    The Community Assistance Division combats poverty and provides a safety net of basic services for low-income individuals and households in Pima County. CAD connects low income individuals and households with case management and other resources to promote self-sufficiency and economic independence.

    Services include:

    • Eviction Prevention
    • Food & Nutrition
    • Medical Prescriptions & Supplies
    • Rental & Mortgage Assistance
    • Case Management
    • Special Needs
    • Support Services
    • Utility Assistance
    • Financial Literacy 
    • Utility Repair, Replacement & Deposits

    What we need from you:

    After you call or apply online you will need to gather documents necessary to determine if you are eligible to receive the services listed.

    Required Documents

    • Applicant's state issued picture ID
    • Applicant's proof of US Citizenship or Permanent Legal Residence (birth certificate, naturalization papers, permanent resident card, US passport)
    • Social security cards for all household members
    • Birth certificates for children 17 and under
    • Proof of all household income for the past 30 days (pay stubs, current award letters, etc.)
    • Rental eviction and/or late notice and/or lease
    • Current mortgage statement/coupon
    • Current utility bills (electric, gas, water) NOTE: No cable or telephone bills
    • Supporting documentation regarding the crisis that caused you to get behind in your rent/mortgage/utility payments


    **Additional information may be required at the time of appointment.**

    Disclaimer: Rent, mortgage and utility assistance is limited. Financial assistance may be available for eviction prevention, mortgage payment, move-in, utility, utility deposit, and utility repair/replacement assistance, as well as special needs such as dental, vision, and car repairs.

    The Community Action Advisory Board serves as the advisory board regarding Community Assistance Division programs and is reauthorized as part of the Community Services Block Grant (CSBG) Act of 1998.

    The Community Action Advisory Board  

    Discount Programs (no financial assistance)

    • Based on household size and gross monthly income.
    • Call (520) 791-5443 to determine eligibility and schedule an appointment.

    Sewer Outreach Subsidy Discount Program (SOS)

    Sewer Outreach Subsidy Program will provide a monthly discount for the sewer portion of their bill. The discount may be 25%, 50%, or 75%.
    For more information, visit the Sewer Outreach Subsidy (SOS) Program. |  y el Español version

    City of Tucson Limited Income Assistance Program for Tucson Water and Environmental Services

    City of Tucson Water will provide a monthly credit to qualifying customers for the water portion of their Tucson Water bill.

    Call the number above to determine eligibility and schedule an appointment.

    For more information, visit the the City of Tucson Low Income Assistance Program.

    Pima County is an Equal Opportunity Employer. Auxiliary aids and services are available upon request for individuals with disabilities by contacting 520-724-7700.

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    Kino Service Center
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    (520) 724-7700

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    Youth Employment Center
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    (520) 724-9649

    Housing Center (El Banco)
    (Community Assistance Division)
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    (520) 724-2460

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