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    All outreach programs are cancelled and we are unable to accept any requests out of an abundance of caution due to the ongoing COVID-19 (Coronavirus) Pandemic.

    Community Relations iconThe Community Relations Office (CRO) recognizes the importance of community engagement as it relates to the needs and education of the public by increasing public understanding of the value of wastewater infrastructure as a utility service that plays an integral role in our community. The CRO serves as a liaison to the media and assures that accurate information is released in a clear and timely manner.

    We are committed to increasing communications with customers and the media; together by strengthening relationships with partners and stakeholders, to promote RWRD’s mission and vision through public education.

    The Protect Our Pipes program educates the public about the hazards of pouring grease down household drains. Cooking grease that collects in the sanitary sewer system can clog pipes and cause sanitary sewer overflows. It also provides information about why 'flushable' wipes should never be disposed of in the sewer system as well as information about other products that should not be flushed.

    The Drought Awareness program provides public education to area residents about drought conditions in Pima County and offers water conservation tips.


    Pima County Regional Wastewater Reclamation Department (RWRD) recognizes the importance of connecting with the public about the innovative and efficient technologies we deploy to mine the influent stream (wastewater).

    If you are interested in an outreach program, please contact the Community Relations Office at: (520) 724-6500 or email:

    The Tucson Citizen Water Academy is a series of lectures, tours, and activities provided by Water Campus partners UA Water and Energy Sustainable Technology, Pima County Regional Wastewater Reclamation Department, and Tucson Water. The goal of the Citizen Water Academy is to provide an inside look at how citizens are part of the local water cycle, examining drinking water supplies, the wastewater reclamation process, and research and innovations for the future. The Academy also provides citizens a better understanding of water-related businesses and what it takes to run water and wastewater utilities.

    Register here.

    Passed the Flush...

    Join us on a fascinating and educational tour that focuses on learning about the science and technology behind wastewater treatment as we protect the public health and the environment. Pima County Regional Wastewater Reclamation Department (RWRD) shares this educational resource and valuable assets that have been funded over the years by the citizens of Pima County. Our facility tours are a great way for schools, organizations, or ratepayers to learn about the enormous effort that it takes to provide a wastewater utility to our community. Tours are tailored to fit the specific needs of a school or organization and are available to our customers at no charge.

    Take a look at the two videos that explain the treatment process at RWRD’s two metropolitan treatment facilities, Tres RÍos and Agua Nueva Water Reclamation Facilities (WRF). On a typical day, RWRD treats approximately 50 million gallons of wastewater combined at these facilities.

    All tours are cancelled and we are unable to accept any requests out of an abundance of caution due to the ongoing COVID-19 (Coronavirus) Pandemic.

    To schedule a tour, please fill out the online Tour Request Form; or contact Justyn Dillingham, Program Coordinator, Community Relations Office by phone at (520) 724-6543 or via email at

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    Wastewater Reclamation

    201 N. Stone Ave., 8th Fl.
    Tucson, AZ 85701

    (520) 724-6500


    Community Relations
    (520) 724-6543

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